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francesca paola perna

@francescapaolaperna

Guest Relations Specialist at Baron Resort, providing daily guest support and resolving guest concerns in a five-star hotel.

Italy

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At Baron Resort - Hotel de Lujo 5 Estrellas, I provided daily guest relations support, responding to guest needs and resolving concerns professionally.

At Hotel Mansart - Hotel de Lujo 5 Estrellas, I handled daily guest relations and front office activities, adapting to operational priorities and managing guest requests.

Earlier, at Hotel Pax Opera - Hotel Urbano 3 Estrellas and Holiday Inn Paris Notre Dame - Hotel Urbano 4 Estrellas, I supported front office and guest relations work and resolved guest concerns.

My experience also includes concierge and booking support at Hotel de la Ville - Hotel Boutique de Lujo 4 Estrellas, and personalized spa service and appointment scheduling at Spa & Wellness Center Tempora.

Experience

Work history, roles, and key accomplishments

Specialista Guest Relations

Baron Resort

Apr 2026 - Jul 2026 (3 months)

Provided daily guest relations support, responding to guest needs with precision. Offered professional customer service and resolved guest issues effectively.

Guest Relations Customer Service Problem Solving Front Office

Specialista Senior Guest Relations e Front Office

Hotel Mansart

Nov 2021 - Apr 2025 (3 years 5 months)

Managed daily guest relations and front office activities, adapting quickly to operational priorities. Ensured high-quality customer service and resolved guest issues effectively.

Guest Relations Front Office Customer Service Problem Solving

Specialista Senior Guest Relations e Front Office

Hotel Pax Opera

Dec 2017 - Sep 2019 (1 year 9 months)

Performed daily front office and guest relations activities, supporting operational performance. Provided professional customer service and resolved guest issues effectively.

Guest Relations Front Office Customer Service Problem Solving

Specialista Senior Guest Relations e Front Office

Holiday Inn Paris Notre Dame

Sep 2016 - Nov 2017 (1 year 2 months)

Carried out daily activities with precision and efficiency in a high-level hotel context. Resolved guest issues with professionalism and critical thinking.

Guest Relations Front Office Customer Service Problem Solving

Specialista Guest Relations e Front Office

The River Hostel

Mar 2014 - Jul 2014 (4 months)

Created a welcoming environment for international guests in a multicultural context. Supported front office and concierge services, assisting guests with daily requests.

Guest Relations Front Office Concierge Multicultural Communication

Receptionist Senior

Hotel de la Ville

May 2011 - Dec 2012 (1 year 7 months)

Managed reservations and booking requests to support occupancy goals. Provided concierge and front office support to enhance guest experience.

Reservations Front Office Concierge Customer Service

Addetta/o alla Reception e Relazioni Clienti - Spa

Spa & Wellness Center Tempora

Oct 2006 - Oct 2011 (5 years)

Provided personalized service and managed spa reservations and scheduling. Coordinated therapists and staff to ensure efficient operations and guest satisfaction.

Spa Operations Reservations Customer Service Team Coordination

Education

Degrees, certifications, and relevant coursework

EFMH, Ecole Francaise de Management

Executive MBA, Luxury International Hotel Management

2021 - 2022

Executive MBA in Luxury International Hotel Management from EFMH, Ecole Francaise de Management, Paris, France, from September 2021 to July 2022.

EFMH, Ecole Francaise de Management

Diploma CAP, Tourism & Hospitality Management

2019 - 2021

Diploma CAP in Tourism & Hospitality Management from EFMH, Ecole Francaise de Management, Paris, France, from September 2019 to July 2021.

Universite Paris Nanterre

Erasmus, Local Tourism Heritage Management

2016 - 2017

Erasmus program in Local Tourism Heritage Management at Universite Paris Nanterre, Paris, France, from 2016 to 2017.

Universita degli Studi di Salerno

Laurea triennale, Economics and Management of Tourism Heritage and Human and Social Sciences - Geography and Territorial Management

2014 - 2016

Laurea triennale with double French-Italian degree in Economics and Management of Tourism Heritage and Human and Social Sciences - Geography and Territorial Management from Universita degli Studi di Salerno, Fisciano, Salerno, from 2014 to 2016.