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Monika Kumari

@monikakumari1

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I review banking customer data, KYC documentation, and fraud cases with compliance-focused accuracy.

India

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What I'm looking for

I'm looking to grow into a financial crime investigation role where I can apply my banking operations, KYC review, fraud escalation, compliance, and audit-ready record-keeping experience.

I'm building a career in AML and financial crime investigation through hands-on banking operations and compliance work at ICICI Bank and Axis Bank.

At ICICI Bank, I verify customer identities, review profiles, account activity, and transaction history, and handle fraud-related complaints including unauthorised transactions and suspected account takeover. I document every action in CRM, maintain audit trails, and escalate high-risk or unresolved cases within defined timelines.

Previously at Axis Bank, I verified customer documentation before case approval, maintained accurate records, and used Excel reports to track pending cases and performance. I bring careful judgement, integrity, and experience handling confidential financial data while meeting quality, SLA, and information-security standards.

Experience

Work history, roles, and key accomplishments

Current

Assistant Manager

Current

ICICI Bank

May 2023 - Present (3 years 4 months)

Verify customer identity and authenticate callers under KYC and security procedures. Review customer profiles and transaction history to resolve queries and spot inconsistencies, handle fraud-related complaints, and maintain accurate records in CRM.

KYC Customer Verification Fraud Detection CRM Compliance Data Analysis Excel Risk Management

Co-ordinator

Axis Bank

Nov 2022 - Apr 2023 (5 months)

Handled case login and approval, verifying customer documentation for completeness and compliance. Managed documentation, followed up on missing items, and generated status reports in Excel.

Documentation Compliance Excel Data Analysis Record keeping