Open to opportunities

Maduforo Chima Isaac

@maduforochimaisaac

Message

Chat Support Specialist focused on resolving inquiries and maintaining high customer satisfaction.

Nigeria

Message

What I'm looking for

I’m looking to join a customer-focused team where I can resolve chat inquiries, document issues accurately, and maintain high satisfaction—helping support business growth through reliable service.

I’m an efficient Chat Support Specialist skilled in resolving customer inquiries, documenting issues accurately, and maintaining high satisfaction ratings. I aim to contribute to a customer-focused team while supporting business growth.

In my current role at Lighten D (May 2024–Present), I focus on handling chat-based customer questions and ensuring issues are recorded clearly. I bring a strong commitment to accuracy and customer satisfaction in every interaction.

I’ve built my foundation through studies in Mass Communication and digital skills training (Digital Skills Africa, Mar 2024–Sep 2025). I’m ready to keep strengthening my support capabilities and deliver consistent, reliable service to customers.

Experience

Work history, roles, and key accomplishments

Current

Chat Support Specialist

Current

Lighten D

May 2024 - Present (2 years)

Resolved customer inquiries via chat and documented issues accurately to maintain strong satisfaction ratings. Collaborated with team members while applying strong communication, problem-solving, and time management skills.