Ubong Nwabufo

I am a dedicated and detail-oriented Chat Support Assistant with experience in a procurement environment. My expertise lies in handling client communications through various channels, including phone, email, and messaging platforms. I pride myself on my proven ability to resolve inquiries quickly while maintaining high customer satisfaction and supporting smooth order processing.

During my time at Diffedge Limited, I responded to daily customer inquiries regarding order status and delivery timelines, managing over 80 client interactions per day with a focus on first-contact resolution. My commitment to excellence is reflected in my 95%+ customer satisfaction score based on post-interaction surveys. I am a strong communicator and a team player, always eager to learn and adapt in fast-paced environments.