Madiha Tazeen

Supporting a Pilot team in establishing the UKI Food Safety process at HYD. Managing urgent safety interpersonal conflicts and food safety incidents, executing neutral investigations, and recommending process improvements.

Created detailed incident reports and coordinated with legal, operations, or safety teams for severe incidents. Recommended corrective actions and monitored repeat complaints to address emerging conflict trends.

Led multiple small projects ensuring compliance with SDLC processes and achieving milestones. Developed project roadmaps, managed budgets, and created status reports using ServiceNow and Vivid Charts.

Supported sales and operations strategy, managed Salesforce CRM, and facilitated negotiations between technology and business teams. Conducted data analysis and delivered presentations.

Researched and analyzed business processes, implemented automated solutions, and controlled project activities. Served as primary liaison between business lines, operations, and technical areas.

Delivered exceptional customer service, resolving inquiries and concerns. Handled high-volume call/email/chat queues while maintaining professionalism and efficiency.

Managed customer accounts, resolved issues, and provided outstanding support. Developed customer service training processes and enhanced productivity.

Master of Science in Project Management from Wilmington University, Delaware, United States, from 2017 to 2019.

Bachelor of Commerce in International Business from St. Ann's College for Women, Hyderabad, India, from 2013 to 2016.