Sravani Sahasra
@sravanisahasra
Operations and project coordination professional at Vodafone India who maintained escalation-routing accuracy above 95% and supported process governance.
IndiaWhat I'm looking for
At Vodafone India Pvt Ltd, I coordinated complaint close looping, tracking cases through resolution and closure while maintaining workflow trackers for KPIs, SLAs, pending actions, and team performance. I maintained 95%+ escalation-routing accuracy through structured validation and tracking, and prepared operational reports and dashboards for management review.
Earlier, as a Programmer Analyst at Cognizant Technology Solutions, I supported .NET/SQL project delivery through documentation, testing, requirement analysis, and data validation. I recently completed the KPMG Certified Project Management Program at Imarticus Learning, with training in PMO operations and Agile methodologies; I'm seeking a permanent operations, project coordination, or business-support role.
Experience
Work history, roles, and key accomplishments
Virtual Scribe – Radiology
Medical Scribe Trainee
Jan 2023 - Dec 2024 (1 year 11 months)
Performed structured documentation with attention to accuracy, completeness, and confidentiality. Maintained timely documentation following defined workflows and quality requirements.
Executive – Customer Operations & Process Coordination
Vodafone India Pvt Ltd
Jan 2015 - Dec 2016 (1 year 11 months)
Coordinated end-to-end complaint close looping, maintained workflow trackers, and prepared MIS reports and dashboards. Supported team transition and maintained 95%+ escalation-routing accuracy.
Management Trainee – Customer Experience
Vodafone India Pvt Ltd
Jan 2014 - Dec 2015 (1 year 11 months)
Supported audit, reporting, and governance activities. Validated complaint datasets, prepared operational reports and dashboards, and coordinated with teams to resolve process issues.
Supported .NET/SQL project delivery through documentation, testing, and requirement analysis. Contributed to development and testing activities and performed validation and quality checks.
Education
Degrees, certifications, and relevant coursework
Imarticus Learning
KPMG Certified Project Management Program, Project Management
Completed the KPMG Certified Project Management Program in 2026, covering project management, PMO operations, and Agile methodologies.
Institute of Insurance and Risk Management
PG Diploma, Risk Management
Completed a PG Diploma in Risk Management from the Institute of Insurance and Risk Management in 2014.
Sathyabama University
Bachelor of Technology, Biotechnology
Completed a Bachelor of Technology in Biotechnology from Sathyabama University in 2011.
Medical Scribe Trainee
Certified Medical Scribe, Medical Scribe
Completed a Certified Medical Scribe program and Radiology Virtual Scribe Apprenticeship.
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
Interested in hiring Sravani?
You can contact Sravani and 90k+ other talented remote workers on Himalayas.
Message SravaniGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
