Open to opportunities

Madiha Benzakour

@madihabenzakour

Message

I drive B2B SaaS adoption, retention, and growth across strategic international customer accounts.

Spain

Message

What I'm looking for

I'm looking to continue driving adoption, retention, and account growth in a multicultural B2B SaaS environment, where I can use customer enablement, KPI analysis, and proactive account management to create measurable client value.

At SalesScreen, I manage strategic B2B client portfolios across France, Spain, and Dubai, leading post-sales onboarding, feature adoption, QBRs, KPI reporting, and continuous product training. I support sales performance and engagement through gamification while identifying upsell and cross-sell opportunities.

Previously, I built trusted customer relationships at Netrivals and Kigo–Realpage through retention-focused support, ROI-driven adoption, Tier 2 product expertise, SLA compliance, webinars, and help-center content. Working fluently across French, Spanish, English, and Arabic, I bring a proactive, multicultural approach to customer enablement and long-term account growth.

Experience

Work history, roles, and key accomplishments

Key Customer Success Manager

SalesScreen

Jan 2022 - Sep 2025 (3 years 8 months)

Managed a portfolio of strategic B2B clients across France, Spain, and Dubai, leading onboarding, QBRs, and driving adoption and satisfaction. Monitored KPIs, prepared reports, and supported upsell and cross-selling initiatives.