Open to opportunities

Madi Burbridge

@madiburbridge

Message

Dedicated customer service professional with strong communication skills.

United States

Message

What I'm looking for

I am seeking a role that allows me to leverage my communication skills in a dynamic environment, with opportunities for growth and development.

I am a dedicated and detail-oriented individual currently pursuing a Bachelor of Cognitive Science at the University of Virginia, with a concentration in Neuroscience and Psychology. My academic journey has equipped me with a solid foundation in understanding human behavior, which I apply in my professional roles. I am set to graduate in May 2025 with a GPA of 3.361.

In my current role as a Front Desk Receptionist at American Family Fitness, I excel in providing exceptional customer service by greeting and assisting members, managing point-of-sale transactions, and ensuring a positive gym experience. My previous experience as a Barista at Starbucks honed my ability to communicate effectively with customers and resolve conflicts swiftly, contributing to overall customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Front Desk Receptionist

Current

American Family Fitness

Feb 2024 - Present (1 year 4 months)

Greeted and assisted members with check-ins, account inquiries, and membership services, enhancing their gym experience. Managed point-of-sale transactions, processed memberships, and handled billing inquiries efficiently. Maintained an organized front desk area and collaborated with team members to foster a positive atmosphere.

Customer Service POS System Operation Scheduling Data Entry Communication Conflict Resolution Time Management

Barista

Starbucks

May 2022 - Oct 2022 (5 months)

Prepared and served a variety of beverages, demonstrating proficiency in memorizing a vast menu and customizing specialty drinks. Effectively communicated with customers, managed orders, and processed payments using a POS system. Successfully resolved customer conflicts, ensuring satisfaction, and maintained strict cleanliness standards for work areas and equipment.

Customer Service POS System Operation Conflict Resolution Team Collaboration