Ashlee Morales
@ashleemorales
Friendly customer-service pro transitioning into front desk and admin roles.
What I'm looking for
I am a reliable customer service professional with over eight years of experience supporting fast-paced retail and hospitality operations. I excel at clear communication, organization, multitasking, and creating welcoming experiences for customers and team members.
My background includes front desk operations, sales, scheduling, cash handling, and basic technical service tasks. I have a proven record of meeting sales goals, managing daily operations, and maintaining safety and cleanliness standards.
I am seeking front desk or administrative roles where I can apply my people skills, operational support experience, and attention to detail to help teams run smoothly and improve customer satisfaction.
Experience
Work history, roles, and key accomplishments
Front Desk Associate
Orange Circuit Fitness
Sep 2025 - Present (3 months)
Greet members, handle check-ins and account questions, answer phones and schedule appointments, and maintain a clean, safe front desk and fitness environment to support daily operations.
Retail Sales Associate
GP Mobile (T-Mobile)
Jul 2024 - Jul 2025 (1 year)
Assisted customers with mobile plans and devices, processed transactions and maintained accurate records, and met sales goals through product knowledge and upselling while supporting store operations.
Managed daily restaurant operations including scheduling, timecard adjustments, and shift coverage; handled customer concerns and ensured food safety and service standards were met.
Lube Technician
Prompto 10 Minute Oil Change
Jul 2022 - Feb 2023 (7 months)
Performed oil changes and vehicle inspections, completed service documentation and payments, and maintained a clean, organized service area while assisting customers.
Crew Member
Tropical Smoothie Cafe
Feb 2022 - Jun 2022 (4 months)
Prepared food and beverages to safety standards and delivered friendly, efficient customer service to maintain quick operations and high satisfaction.
Movie Theater Associate
Apple Cinemas
Aug 2021 - Jan 2022 (5 months)
Operated ticket and concession registers, maintained theater and lobby cleanliness, and provided positive customer experiences through efficient service.
Education
Degrees, certifications, and relevant coursework
Ashlee hasn't added their education
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