I seek a customer-focused role handling customer service, and account resolution with opportunities to lead QA, improve processes, and grow my analytics and Gen AI skills.
MULooking for a job
Madhusree User
@madhusreeuser
Customer-focused billing and support specialist with analytical acumen.
IndiaWhat I'm looking for
I am a customer-focused professional with experience in voice and non-voice support, billing processes, account resolution, and meter-to-cash activities. I have worked with enterprise tools such as SAP and Citrix and consistently delivered accurate invoicing, statement generation, and payment updates while maintaining transparent communication with customers.
Throughout roles at Tata Consultancy Services, Amazon, BT eServ, and Crescendo Transcription, I handled high-volume customer interactions across email, chat, and phone, resolved complex disputes, and led quality assurance and supervisory tasks to de-escalate complaints and improve satisfaction.
I pursue continuous improvement through certifications like CDCW (IIM Skills) and GEN AI Mastermind, and I bring strong written communication, data entry precision, and a commitment to reliable service delivery to support business operations effectively.
Experience
Work history, roles, and key accomplishments
TS
Current
Delivered end-to-end non-voice customer service and meter-to-cash support, resolving billing, account, and payment queries while generating monthly statements and maintaining billing accuracy.
AMCustomer Service Associate
Amazon
Jan 2020 - Jan 2021 (1 year)
Managed high-volume inbound/outbound phone, chat, and email support, resolved complex customer disputes, and consistently achieved high customer satisfaction through effective de-escalation and problem resolution.
BL
Customer Service Trainee
BT eServ Pvt. Ltd.
Jan 2019 - Jan 2020 (1 year)
Handled B2B client contacts across phone, chat, and email for FTTC and network services, processed orders, resolved service issues, and coordinated with technical teams to ensure timely client updates.
CL
Transcriptionist Intern
Crescendo Transcription Pvt. Ltd.
Jan 2018 - Jan 2019 (1 year)
Transcribed high-volume audio with strict deadlines, maintaining linguistic accuracy and managing workflow from audio receipt to final submission using transcription tools.
Education
Degrees, certifications, and relevant coursework
TC
The Bhawanipur Education Society College
Bachelor of Science (Honors), Economics
2015 - 2018
Grade: 48%
Completed a B.Sc. (Honors) in Economics with a final grade of 48% in 2018.
SS
St. Paul's Boarding and Day School
ISC – XII, Senior Secondary (Class XII)
2013 - 2015
Grade: 82%
Completed ISC Class XII with a final grade of 82% in 2015.
MK
MREC, Kolkata
ICSE – X, Secondary (Class X)
Grade: 86.6%
Completed ICSE Class X with a final grade of 86.6% in 2013.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
IndiaAuthorized to work in
Job categories
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