Akshat Joshi

I handle high-volume billing and customer support inquiries at Transcom, resolving straightforward billing and account issues through email and CRM. I prioritize requests by urgency and client impact, document resolutions accurately, and follow up until cases are closed.

Previously at Genpact, I provided Tier 1 support for global healthcare operations, troubleshooting operational and application-related issues and escalating complex cases appropriately. I also performed data validation and quality assurance on more than 50,000 records.

I'm comfortable working independently in fast-paced support environments, following established processes while applying judgment to non-standard cases. My strengths include written communication, active listening, issue identification, documentation, and learning new tools quickly.