Madhu Mitha

At Hexaware Technologies, I handled voice-based customer interactions, understood concerns, and provided process-based resolutions while maintaining service quality.

I used active listening and structured problem solving to identify issues, clarify information, and follow up on unresolved queries. I also maintained accurate process information and documentation.

I provided floor support to newly joined batches by explaining process and product knowledge, and guided team members on communication standards and workflow procedures.

For my IoT Based Personalized Marketing Display project, I developed a smart display using ESP32, OLED technology, and Blynk for real-time text updates. I’m seeking an entry-level Technical Support / L1 Support role.