Siddhartha Das
@siddharthadas
Technical Support Executive at Teleperformance resolving customer hardware and software issues and recognized with five Global English Awards.
IndiaWhat I'm looking for
At Teleperformance, I provide first-level and escalated technical support to customers by chat and phone, troubleshooting third-party hardware and software issues.
I work with cross-functional teams to escalate complex printer, network, and software issues, and record customer interactions and solutions in the CRM system. I also conduct product training sessions for new batches.
I received the Global English Award five times. My personal projects include an IOT based Smart Refrigeration System, an Electric bicycle, a Mini Solar Heater, and Monster Bike.
Experience
Work history, roles, and key accomplishments
Provided first level and escalated technical support via chat and call, troubleshooting third-party hardware and software issues. Collaborated with cross-functional teams to resolve complex technical issues and maintained detailed CRM records.
Education
Degrees, certifications, and relevant coursework
University of Engineering and Management
B.Tech, Engineering
2017 - 2021
Grade: 8.00
Activities and societies: Member of Social Club; volunteered at UEMTECHFEST 2019 and Jaipur Smart City Program.
Pursued a B.Tech degree with a GPA of 8.00. Actively participated in UEMTECHFEST 2019 and the Jaipur Smart City Program, and received the Outstanding Academic Performance Award.
Parasnath Inter College
Secondary School, Science
2015 - 2017
Grade: 58.00
Activities and societies: Elected as House Captain.
Completed secondary school with a focus on Science, achieving a GPA of 58.00. Elected as House Captain.
Doon Public School
High School, Science
2011 - 2014
Grade: 7.2/10
Completed high school with a focus on Science, achieving a CGPA of 7.2/10.
NPTEL
Certification, Computer Science
Completed certification courses in DSA using C++ and C++ Programming Language through NPTEL.
ASDC Infratech
Certification, Automotive
Completed the Auto Service Technician (Two wheelers) certification through ASDC Infratech.
Elearnmarkets
Certification, Business
Completed the Advanced Excel Tutorial certification through Elearnmarkets.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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