Looking for a job

Giridhar Mekala

@giridharmekala

Message

I resolve L1 application incidents and support enterprise users.

India

Message

What I'm looking for

I'm looking for an IT or application support role where I can resolve incidents, troubleshoot enterprise software, work with ticketing systems, and contribute to reliable SLA-driven customer support.

I've delivered L1 technical support for global clients at Infosys BPM, resolving incidents and service requests for business-critical applications through ServiceNow.

I troubleshoot software installation and application configuration issues, document resolutions, and work with cross-functional teams to maintain timely support.

Previously at Cognizant Technology Solutions, I provided first-level application and product support, contributed recurring solutions to an internal knowledge base, and supported tool deployments.

I'm ITIL Foundation and Service Desk certified, with hands-on experience in incident management, remote support, Windows and application support, and SLA-focused customer service.

Experience

Work history, roles, and key accomplishments

Senior Technical Support Executive

Infosys BPM Ltd

Dec 2023 - Feb 2026 (2 years 2 months)

Deliver L1 technical support for global clients across business-critical applications. Handle incidents and service requests using ServiceNow, ensuring timely resolution and documentation.

Technical Support Incident Management ServiceNow Troubleshooting Software Installation Application Configuration ITIL

Programmer Analyst Trainee

Cognizant Technology Solutions

May 2022 - Jun 2023 (1 year 1 month)

Provided first-level application and product support to clients in a fast-paced environment. Documented recurring issues and solutions, contributing to internal knowledge base.

Application Support Troubleshooting Documentation Deployment Configuration