Madhukar User
@madhukaruser
I resolve enterprise technical incidents using SQL, ServiceNow, data validation, and SLA-driven support processes.
IndiaWhat I'm looking for
At Wipro Limited, I supported enterprise environments by monitoring operations, investigating incidents and service requests, and resolving service-related issues within defined SLAs.
I use SQL, data validation, ServiceNow, and systematic troubleshooting to identify root causes, communicate clear findings, and coordinate resolution with cross-functional teams. I’ve also built SQL Server and Power BI analytics projects covering retail performance and telecom customer churn.
Experience
Work history, roles, and key accomplishments
Supported enterprise environments by monitoring operational performance and ensuring timely resolution of service-related problems. Investigated incidents and service requests using SQL and data validation, and handled them within defined SLA targets.
Education
Degrees, certifications, and relevant coursework
GITAM University
Master of Science, Data Science
2024 -
Grade: 8.04/10
Pursuing M.Sc. in Data Science with a CGPA of 8.04/10.
Andhra University
Bachelor of Computer Applications, Computer Applications
2019 - 2022
Grade: 7.90/10
Completed Bachelor of Computer Applications with a CGPA of 7.90/10.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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