Sadika Shaikh
@sadikashaikh
I turn validated data into clear dashboards, reports, and actionable business insights.
IndiaWhat I'm looking for
I've investigated technical issues and service requests at Mphasis, using structured troubleshooting, root-cause analysis, data validation, and documentation to support SLA-driven operations.
I'm building toward a Data Analyst role through SQL, Python, Excel, and Power BI projects, including a sales dashboard for 10,000+ transaction records and a database-driven coaching management system.
Experience
Work history, roles, and key accomplishments
Technical Support / Service Desk Analyst
Mphasis
Jul 2025 - Jan 2026 (6 months)
Investigated and resolved technical issues and service requests using structured troubleshooting, root-cause analysis, and detailed documentation. Collaborated with cross-functional teams and stakeholders to investigate escalated issues and communicate status, findings, and resolutions.
Education
Degrees, certifications, and relevant coursework
ICT Academy
Java Backend Development, Java Backend Development
2025 - 2025
Completed Java Backend Development training, enhancing backend development skills.
Savitribai Phule Pune University
Bachelor of Computer Science, Computer Science
2022 - 2025
Pursued a Bachelor of Computer Science degree, gaining a strong foundation in computer science principles and practices.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Skills
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