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Madelyn Cruz

@madelyncruz

Administrative support professional at GardaWorld / Allied Universal — Becton Dickinson, processing visitor access and verifying information.

United States

Message

What I'm looking for

I'm seeking a remote, full-time or part-time data entry, records, or administrative support position.

At GardaWorld / Allied Universal — Becton Dickinson, I process lobby access by checking visitor and employee authorization and entering or verifying information. I also support security monitoring in the GSOC environment, have performed GSOC supervisory duties, and coordinate updates through Microsoft Teams.

At Valley Physician Services, I registered patients and entered demographic, financial, and insurance information, while verifying records before services. Earlier, I handled approximately 200–300 customer calls per day at BioReference Laboratories and welcomed and directed visitors at Little Falls Family Dental. I'm seeking remote data entry, records, or administrative support work.

Experience

Work history, roles, and key accomplishments

Current

Security Officer

Current

GardaWorld / Allied Universal

Nov 2024 - Present (1 year 11 months)

Process lobby access by checking visitor and employee authorization and entering or verifying information. Communicate professionally with visitors and employees, support security monitoring, conduct security tours, and coordinate updates through Microsoft Teams.

Access Control Visitor Management Security Monitoring Microsoft Teams Email Communication Patrol GSOC

Business Associate

Valley Physician Services

Jul 2018 - Apr 2021 (2 years 9 months)

Registered patients and accurately entered demographic, financial, and insurance information. Verified patient information, collected co-payments, and helped train new employees as a preceptor.

Patient Registration Data Entry Insurance Verification Customer Service Training

Client Service Representative

BioReference Laboratories

Oct 2013 - Jul 2018 (4 years 9 months)

Handled approximately 200-300 customer calls per day while resolving questions and service concerns. Verified patient accounts and service information, assisted with order placement, refunds, and exchanges, and cross-trained with other representatives.

Customer Service Call Handling Account Verification Order Processing Cross Training

Medical Receptionist

Little Falls Family Dental

Oct 2011 - Oct 2013 (2 years)

Welcomed visitors, identified their needs, and directed them to appropriate staff. Answered calls using a PBX and multi-line phone system, routed incoming mail, and maintained office supplies.

Customer Service Phone Systems PABX Office Administration Supply Management