Madalina Cristiana
@madalinacristiana
Customer Success & Account Management leader driving cloud adoption, value realization, and executive-aligned customer outcomes.
RomaniaWhat I'm looking for
I’m a strategic Customer Success & Account Management professional, built across global organizations including Oracle, Microsoft, Veeam, Deutsche Telekom, and Porsche. I focus on driving customer value through executive engagement, operational excellence, and measurable outcomes across complex, multi-cloud environments.
In my current role as a Customer Success Manager for Oracle Cloud Applications, I lead enterprise engagements for Oracle Fusion Cloud, ensuring value realization, adoption, and alignment to long-term business objectives. I run executive-level conversations and QBRs, coordinate cross-functional delivery with Sales, Support, and Solution Engineering, and use escalation and risk governance to protect outcomes and accelerate expansion.
Across prior roles, I strengthened multi-cloud success planning for Microsoft partner accounts, led DACH-focused onboarding and tailored success plans in Germany & Austria, and supported revenue growth through upsell and cross-sell. I’ve also improved retention outcomes through Veeam renewals recovery, and earlier in my career I honed customer-facing communication through digital content and community management work at Deutsche Telekom.
Experience
Work history, roles, and key accomplishments
Led customer success engagements for Oracle Fusion Cloud enterprise accounts, focusing on value realization, adoption, and alignment to long-term business objectives. Drove executive QBRs and coordinated with Sales, Support, and Solution Engineering to mitigate risks and support retention and expansion.
Managed strategic partner accounts across EMEA by aligning cloud adoption plans with business priorities across Azure, M365, and Dynamics 365. Orchestrated delivery governance for multi-cloud programs and facilitated alignment between customer leadership and Microsoft stakeholders.
Built trust-based relationships with enterprise customers in the DACH region, supporting onboarding, adoption, and customer satisfaction. Delivered QBRs and tailored success plans, identified upsell/cross-sell opportunities, and coordinated cross-functional teams to ensure seamless Oracle Cloud delivery.
Managed a German renewals pipeline to ensure timely continuation of support and product subscriptions. Prepared proposals, negotiated terms with partners and internal sales teams, and improved renewal outcomes through proactive engagement and forecasting.
German Teacher
Alexandru Vlahuță Bilingual School
Jan 2019 - Jan 2020 (1 year)
Taught German and prepared students for DSD certification. Designed learning activities and supported extracurricular student programs.
Managed Premier Support cases for German enterprise customers, ensuring high-quality case progression and communication. Delivered weekly case reporting and health assessments, collaborated with TAMs and engineering to resolve escalations, and contributed to process improvements based on systemic issues.
Primary School Teacher
German Goethe College
Jan 2014 - Jan 2016 (2 years)
Worked as a Primary School Teacher for the German section. Supported day-to-day instruction and classroom learning in a German-language program.
Kindergarten Teacher
German Kindergarten Alfred Fronius
Jan 2014 - Jan 2016 (2 years)
Served as a part-time Kindergarten Teacher. Supported early childhood learning through structured classroom activities in a German kindergarten setting.
Education
Degrees, certifications, and relevant coursework
University of Bucharest
Bachelor’s Degree, Communication & Public Relations
2009 - 2013
Earned a Bachelor’s Degree in Communication & Public Relations at the University of Bucharest from 2009 to 2013.
German Goethe College
Abitur, Romanian & German Abitur
1997 - 2009
Completed Romanian & German Abitur education at German Goethe College in Bucharest from 1997 to 2009.
Tech stack
Software and tools used professionally
Availability
Location
RomaniaAuthorized to work in
Job categories
Skills
Interested in hiring Madalina?
You can contact Madalina and 90k+ other talented remote workers on Himalayas.
Message MadalinaFind your dream job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
