Open to opportunities

caroline crowl

@carolinecrowl

Message

I build pipeline and client success, turning qualified leads into high-retention relationships in fast-paced teams.

United States

Message

What I'm looking for

I’m looking for a high-growth recruiting or talent team where I can run consultative outreach, manage CRM pipelines, and build authentic candidate relationships—improving conversions and retention through smart onboarding and lifecycle management.

I’m a relationship-driven sales and operations professional with a track record in high-ticket sales, business development, and client lifecycle management in fast-paced startup environments. I’m known for building authentic connections, qualifying quickly, and guiding people through high-stakes decisions.

Most recently, I’ve conducted high-volume consultative discovery to assess fit and drive high-ticket program enrollment decisions, achieving ~90% client retention through proactive follow-up and personalized communication. I’ve also managed multi-channel outreach (email, SMS, and phone) and owned pipeline execution in GoHighLevel—staging, tagging, automation sequences, and funnel optimization.

Earlier, I consistently set 40+ qualified appointments per month as a Business Development Representative and maintained 75–80% lead-to-show rates. As a Founder & Operations Manager, I built SOPs, onboarding workflows, and pricing strategy from the ground up, while sourcing and vetting vendors and improving client acquisition and retention—strengthening recurring revenue and operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Client Success Specialist

Current

Strive Coaching

Jan 2024 - Present (2 years 5 months)

Conducted high-volume consultative discovery to qualify prospects and guide high-ticket enrollment decisions. Drove ~90% client retention through proactive follow-up, multi-channel outreach, and lifecycle management while optimizing CRM pipelines in GoHighLevel.

Consultative Sales Client Lifecycle Management GoHighLevel Pipeline Management Retention Strategy Funnel Optimization

Business Development Representative

PRB Coaching

Jan 2024 - Jan 2025 (1 year)

Set 40+ qualified appointments per month using structured outbound prospecting across inbound and dormant lead channels. Maintained 75–80% lead-to-show rates, the highest setter conversion on the team, while managing pipeline hygiene and follow-up sequencing.

Outbound Prospecting Appointment Setting Lead Qualification Consultative Screening Pipeline Hygiene Conversion Optimization Consultative Screenings

Founder & Operations Manager

Avari Medical Spa

Jan 2022 - Jan 2024 (2 years)

Founded and scaled a boutique medical spa, managing day-to-day operations, client experience, vendor relationships, scheduling systems, and P&L. Built SOPs, service structures, and pricing strategy, driving a sustainable recurring revenue client base through referrals, loyalty programs, and personalized outreach.

Business Operations P&L management Contract Negotiation SOP Development Pricing Strategy Client Lifecycle Management Scheduling

Operations & Client Experience Manager

Colorado Beauty RN

Jan 2021 - Jan 2022 (1 year)

Partnered with owners and providers to align operations with revenue targets and support consistent growth. Implemented intake and follow-up workflows to reduce bottlenecks, and built membership and recurring revenue structures to improve monthly predictability and client lifetime value.

Client Lifecycle Management Client Retention