Mackenzie Snyder
@mackenziesnyder
I deliver customer service, operations support, training, and community-based human services.
What I'm looking for
I'm currently supporting vendors and customers at Bush Industries through inbound calls and emails, relationship-building, payment processing, order entry, and vendor tracking.
Previously, I managed up to 10 staff members at The Resource Center, leading staff training and payroll while supporting staff and residents through conflict. At Cassadaga Job Corps, I supervised staff and students, maintained training, coordinated schedules, and acted as Center Director when needed.
At The Salvation Army Anew Center, I taught college-level prevention courses on dating violence, sexual assault, stalking, and human trafficking. I also advocated for survivors, conducted hospital visits, trained employees on Department of Health regulations, and worked with local police departments and crime services.
My background also includes library support, event planning, patron research, newsletters, computer instruction, lesson planning, and volunteer teaching. I bring clear communication, attention to detail, multitasking, effective listening, and a commitment to hard work, perseverance, and dedication.
Experience
Work history, roles, and key accomplishments
Residential Manager
The Resource Center
Managed up to 10 staff members, conducted staff training, handled payroll, and resolved conflicts between staff and residents.
CRM Customer Service
Bush Industries
Handles inbound calls and emails from vendors and customers, forms relationships with vendors, navigates tracking, processes payments and order entry.
Residential Supervisor
Cassadaga Job Corps
Acted as Center Director when off campus, supervised staff and students, maintained training, and worked one-on-one to ensure smooth operations.
Community Coach
The Resource Center
Took residents into the community, worked with individuals to accomplish personal goals, and established relationships with community members.
Librarian Assistant
Sugar Grove Free Library
Answered calls, completed paperwork, planned events, researched for patrons, created monthly newsletters, and taught computer use.
EiE Prevention Educator
The Salvation Army Anew Center
Taught college-level courses on dating violence, sexual assault, stalking, and human trafficking; created training materials and advocated for survivors.
Education
Degrees, certifications, and relevant coursework
Jamestown Community College
Associate of Science, Human Services
Earned an Associate of Science in Human Services, with relevant coursework in generalist practice, policy, sociology, statistics, psychology, and field placement.
Jamestown High School
High School Diploma, General Studies
Graduated from Jamestown High School in 2014.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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