Macarena Lopez
@macarenalopez
Customer care and data entry professional with 10+ years of experience in high-volume enviroments
ArgentinaWhat I'm looking for
I am a customer support and back-office operations professional with 7+ years of experience in high-volume, detail-driven environments. My background includes corporate account operations, customer service, KYC/AML and fraud-prevention procedures, data validation, quality review, documentation, and escalation management. Additional experience in event organization, live broadcasting, hospitality and gastronomy.
Experience
Work history, roles, and key accomplishments
Virtual Assistant
Self Employed
Jul 2025 - Jan 2026 (6 months)
Provided remote administrative support for a client managing a coworking and event-space facility, including calendar management, bookings, and inbox monitoring.
Hospitality, Gastronomy & Events Staff
GVO Personal GmbH
Nov 2023 - Apr 2025 (1 year 5 months)
Supported food preparation, cooking, plating, and kitchen operations in fast-paced hospitality environments.
Coordinated operational tasks across live productions, managed backstage logistics, and provided talent support for live events and esports broadcasting.
Artist, Designer & Image Editor
Freelance
Dec 2012 - Dec 2022 (10 years)
Created commissioned portraits and illustrations in various media, and performed image editing and simple design tasks.
Hospitality, Gastronomy & Events Staff
Picoteo
Mar 2021 - Nov 2021 (8 months)
Supported food preparation, cooking, plating, and kitchen operations in fast-paced hospitality environments.
Hospitality, Gastronomy & Events Staff
Casa Camper
Jul 2019 - Jan 2020 (6 months)
Supported food preparation, cooking, plating, and kitchen operations in fast-paced hospitality environments.
Corporate Account Back Office & KYC Operations Specialist
Jan 2014 - Mar 2019 (5 years 2 months)
Managed 50+ daily cases involving corporate account openings, card issuance, and data updates, applying KYC, AML, and fraud-prevention procedures.
Membership Rewards Customer Service Representative
Aug 2012 - Jan 2014 (1 year 5 months)
Investigated and resolved complex enquiries involving account transactions, redemption requests, and partner programmes while managing multiple cases.
Verified prospect information, managed high-volume outbound workflows, and supported lead qualification and data validation processes.
Sales & Customer Support
TeleTech
Oct 2007 - Mar 2011 (3 years 5 months)
Generated sales and qualified customer needs for Sprint mobile devices and services, assisting with order placement and service-related questions.
Education
Degrees, certifications, and relevant coursework
Universidad Nacional de las Artes
Bachelor of Arts, Drawing
Bachelor of Arts with a major in Drawing from Universidad Nacional de las Artes in Buenos Aires, Argentina.
Escuela de Arte Gastronómico
Vocational Training, Culinary Arts
Vocational training in Culinary Arts from Escuela de Arte Gastronómico in Buenos Aires, Argentina.
Tech stack
Software and tools used professionally
Availability
Location
ArgentinaAuthorized to work in
Salary expectations
Job categories
Skills
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