Looking for a job

Macarena Lopez

@macarenalopez

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I resolve complex customer account issues and keep high-volume operations moving.

Germany

Message

What I'm looking for

I'm looking for a customer support or operations role where I can investigate account issues, manage high-volume workflows, coordinate resolutions across teams, and continue developing technical skills in Python, automation, and data processing.

I've supported corporate account operations at American Express, managing 50+ daily cases across account openings, card issuance, account updates, and KYC/AML reviews.

I investigate incomplete information, transaction issues, and customer requests, coordinate corrections with internal teams, and maintain clear records and audit trails through resolution.

At Riot Games, I coordinated live-event production workflows, backstage logistics, talent support, schedules, reporting, and cross-team documentation in a fast-moving environment.

Most recently, I've provided remote administrative support for a coworking and event-space client, managing bookings, inboxes, records, and time-sensitive follow-up in English. I'm also developing Python, workflow automation, and data-processing skills.

Experience

Work history, roles, and key accomplishments

Virtual Assistant

Self Employed

Jul 2025 - Jan 2026 (6 months)

Provided remote administrative support for a client managing a coworking and event-space facility, including calendar management, bookings, and inbox monitoring.

Calendar Management Booking Coordination Email Communication Documentation Time Management

Hospitality, Gastronomy & Events Staff

GVO Personal GmbH

Nov 2023 - Apr 2025 (1 year 5 months)

Supported food preparation, cooking, plating, and kitchen operations in fast-paced hospitality environments.

Food Preparation Cooking Plating Kitchen operations Event Support

Production Assistant & Operations Coordinator

Riot Games

Oct 2020 - Aug 2023 (2 years 10 months)

Coordinated operational tasks across live productions, managed backstage logistics, and provided talent support for live events and esports broadcasting.

Live Production Event Coordination Logistics Scheduling Problem Solving Cross Functional Collaboration

Artist, Designer & Image Editor

Freelance

Dec 2012 - Dec 2022 (10 years)

Created commissioned portraits and illustrations in various media, and performed image editing and simple design tasks.

Illustration Drawing Watercolor Digital Art Photo Editor Design

Hospitality, Gastronomy & Events Staff

Picoteo

Mar 2021 - Nov 2021 (8 months)

Supported food preparation, cooking, plating, and kitchen operations in fast-paced hospitality environments.

Food Preparation Cooking Plating Kitchen operations Event Support

Hospitality, Gastronomy & Events Staff

Casa Camper

Jul 2019 - Jan 2020 (6 months)

Supported food preparation, cooking, plating, and kitchen operations in fast-paced hospitality environments.

Food Preparation Cooking Plating Kitchen operations Event Support

Corporate Account Back Office & KYC Operations Specialist

American Express

Jan 2014 - Mar 2019 (5 years 2 months)

Managed 50+ daily cases involving corporate account openings, card issuance, and data updates, applying KYC, AML, and fraud-prevention procedures.

KYC AML Fraud Prevention Case Management Data Validation Compliance SLA Management

Membership Rewards Customer Service Representative

American Express

Aug 2012 - Jan 2014 (1 year 5 months)

Investigated and resolved complex enquiries involving account transactions, redemption requests, and partner programmes while managing multiple cases.

Customer Service Account Transactions Case Management Compliance Documentation