Roxan Ople
@roxanople
Administrative support and customer service professional who handled banking inquiries at JPMorgan Chase and supports reservations, records, and daily operations.
ArgentinaWhat I'm looking for
At JPMorgan Chase & Co., I handled high-volume customer calls about accounts, transactions, and administrative inquiries. I verified customer identities before accessing financial accounts and documented interactions while following confidentiality and compliance standards.
At Oakmont Country Club, I provided front desk and administrative support through phone calls, emails, reservations, and guest correspondence. I updated digital systems and prepared reservation reports and special-request summaries for management.
At Kensington Golf and Country Club, I supported daily retail operations by opening and closing the store, monitoring inventory, and maintaining sales and cash records. I also prepared restocking reports and coordinated with kitchen and management on operational needs.
My experience also includes guest service at Movenpick Hotel and administrative support at Wycliffe Golf and Country Club. I earned a Bachelor’s degree in Tourism and Hospitality Management from University of San Carlos.
Experience
Work history, roles, and key accomplishments
Server and Retail Operation Staff
Kensington Golf and Country Club
Oct 2024 - May 2025 (7 months)
Supported daily retail operations, monitored inventory, and maintained accurate sales and cash records. Coordinated with kitchen and management to resolve operational needs.
Seasonal Front Desk Associate
Oakmont Country Club
May 2023 - Oct 2024 (1 year 5 months)
Provided front desk and administrative support, including phone calls, emails, reservations, and guest correspondence. Processed cash transactions and maintained records.
Hostess
Hunters Run Country Club
Oct 2023 - Apr 2024 (6 months)
Managed reservations, special requests, guest communication, and dining-room floor plans. Prepared and uploaded weekly menus with accurate pricing.
Handled high-volume inbound and outbound calls to resolve customer account, administrative, and transaction inquiries. Performed identity and security verification and assisted with digital banking support.
Concierge / Administrative Assistant
Wycliffe Golf and Country Club
Jan 2017 - Dec 2018 (1 year 11 months)
Assisted members with inquiries, reservations, and special requests. Coordinated daily operations with various departments and provided backup support as needed.
Guest Service Associate
Movenpick Hotel
Jun 2016 - Jun 2017 (1 year)
Responded to emails and phone calls regarding hotel availability, reservations, services, and events. Prepared daily reports on room occupancy, revenue, arrivals, and departures.
Education
Degrees, certifications, and relevant coursework
University of San Carlos
Bachelor, Tourism and Hospitality Management
Bachelor's degree in Tourism and Hospitality Management, graduated in 2016.
Tech stack
Software and tools used professionally
Availability
Location
ArgentinaAuthorized to work in
Salary expectations
Social media
Job categories
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