At iGaming Group / White Label Casino, I handled customer inquiries across chat and email, following cases involving accounts, deposits, withdrawals, payments, and verification through to resolution. I investigated operational and transaction issues, documented findings, and escalated sensitive cases to Payments, Operations, Risk, and Compliance.
At Hotel Bel Air, I managed reservations and customer requests, while earlier roles at Lidotel Hotel Boutique Margarita included supervising reception operations and preparing operational reports. I’ve also completed introductory Data Science training and bring experience with KYC checks, case management, and operational reporting.
