Looking for a job

Mabel Fadoju

@mabelfadoju

Message

I resolve complex customer issues across high-volume telephone and digital support channels.

United Kingdom

Message

What I'm looking for

I'm looking for a customer or user support role where I can own complex enquiries, resolve issues accurately and provide calm, empathetic service in a collaborative environment.

I'm currently supporting Vodafone customers remotely at Concentrix, handling account, billing, product, service and cancellation enquiries through telephone and digital channels. I use Halo, Citrix and Genesys to investigate issues, document outcomes accurately and maintain service standards.

Previously, I managed cases at Capita Remediation Services from investigation through resolution and supported Santander customers in a regulated financial-services environment. I bring over five years of experience in complaint handling, case ownership, sensitive information and clear customer communication.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Advisor

Current

Concentrix

Oct 2024 - Present (1 year 11 months)

Provides high-volume customer support for Vodafone customers through telephone and digital channels, handling account, billing, and service enquiries. Manages complaints, investigates issues, and maintains accurate records using Halo, Citrix, and Genesys.

Customer Support Complaint Handling CRM Citrix Genesys Remote Working Record keeping

Education

Degrees, certifications, and relevant coursework

Covenant University

Bachelor of Science, Industrial Relations and Human Resource Management

Pursued a Bachelor of Science in Industrial Relations and Human Resource Management, gaining knowledge in employee relations, organizational behavior, and human resource practices.