Demi Darby

I’m a customer service team member devoted to maximising customer satisfaction with exceptional service and support. I’m friendly and efficient, and I focus on delivering accurate, effective issue resolution while maintaining strong customer experiences.

In my current role as a Customer Service Executive (DWP), I use Salesforce CRM to store and manage client and company files safely, following confidentiality requirements. I handle complaint resolution, support customers with detailed system navigation, and maintain high service quality through quality assurance.

Previously, I worked as a Sales Administrator at Concentrix group, creating accounting and sales documents such as invoices, sales orders and quotations. I analysed market data, sales and quote history to provide quotes, supported sales targets with tailored marketing strategies, and improved results through promotional and upselling techniques.

Earlier, as a Customer Services Advisor at Sigma financial group, I prepared reports for management review and helped customers resolve difficulties through attentive listening and clever problem-solving. I used CRM software to record interactions and resolutions, processed payments over the phone, and handled inquiries across live chat, phone, letter and email.