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Maahirah Rossier

@maahirahrossier

Transport Operations & Onboarding Specialist who builds compliant carrier networks and improves logistics onboarding through process and quality.

South Africa

Message

What I'm looking for

I’m looking for a role where I can own onboarding and compliance, improve transport operations with KPIs and process improvements, and collaborate closely with carriers and internal teams—ideally in a fast-paced remote or hybrid environment.

I’m a Transport Operations and Onboarding Specialist with 8+ years of experience supporting UK-based clients across logistics, customer service, quality assurance, training, and process improvement. I manage onboarding and compliance for transport providers, support freight bookings and transport allocation, and build strong, responsive carrier and subcontractor relationships.

I focus on problem-solving and continuous improvement—tracking onboarding and performance KPIs, keeping accurate records, and reducing onboarding delays by removing bottlenecks. From quality checks and escalation management to coaching teams and training new members, I help operations run smoothly in fast-paced remote and hybrid environments.

Experience

Work history, roles, and key accomplishments

Transport Ops & Onboarding Specialist

AnyVan SA

Mar 2023 - Aug 2025 (2 years 5 months)

Grew the transport provider network by onboarding qualified carriers and ensuring compliance through documentation, training schedules, and checks. Managed freight bookings and transport allocation, monitored carrier performance, supported rate negotiations, and reduced onboarding delays by improving processes.

Carrier Management Carrier Relationship Management Subcontractor Management Compliance Management Onboarding Process Improvement Quality Assurance Escalation Management Customer Success Problem Solving Google Workspace HubSpot Zendesk Freshdesk

Senior Customer Care Web Service Agent

Teleperformance SA

Aug 2019 - Dec 2021 (2 years 4 months)

Performed quality reviews and coaching to improve team performance while supporting colleagues with operational challenges and customer queries. Managed complex customer escalations and supported leadership teams with workflow and service delivery.

Quality Assurance Coaching Escalation Management Team Support Workflow Management Customer Service Customer Satisfaction

Customer Recovery & Complaints Advisor

Webhelp

Jan 2017 - Aug 2019 (2 years 7 months)

Delivered customer support across phone, email, and technical support channels, resolving complaints and customer recovery cases. Identified recurring customer concerns, collaborated with other departments to resolve issues, and maintained customer service and performance targets.

Customer Service Technical Support Complaints Customer Retention Multichannel Support Problem Solving