Omogbolahan Okunola

Evaluated and annotated AI-generated text and audio responses using structured rubrics to improve model accuracy and alignment. Assessed tone, coherence, instruction adherence, and overall quality across multi-turn datasets.

Applied rubric-based scoring systems to review AI-generated content across structured text datasets. Identified inconsistencies and alignment issues and provided detailed feedback to improve dataset quality and model performance.

Supervised security personnel to ensure compliance with protocols and procedures. Oversaw hiring, training, and scheduling for a 25-member team, and implemented performance tracking and reporting systems.

Produced operational reports and maintained client relationships while supervising staff performance. Monitored safety records and supported employee training and development planning.

Delivered high-quality customer support via phone, email, and chat, using CRM systems to track interactions and exceed KPI benchmarks. Maintained structured documentation standards to support data accuracy and compliance.

Responded to customer inquiries and resolved escalations using CRM systems. Identified customer needs and delivered proactive solutions to improve customer outcomes.

Provided troubleshooting support for iOS and macOS systems while maintaining detailed documentation for quality assurance. Diagnosed issues and supported customers through remote technical assistance.

Earned a B.S. in Accounting and a minor in Business & Finance at the College of Staten Island.