Open to opportunities

LYNETTE PHILLIPS

@lynettephillips

Message

Systems-thinking HR leader building AI-enabled people operations and scalable HR systems.

India

Message

What I'm looking for

I’m looking for a people-ops/HRBP role where I can design scalable HR systems, drive workforce planning and DEIB, and apply AI-enabled metrics to improve hiring, retention, and operational resilience through strong stakeholder alignment.

I’m a systems-thinking HR professional with 14+ years building and scaling people systems across International Development, corporates, startups, and solo entrepreneurship. I’ve proven strength in Talent Acquisition, HR Business Partnering, Workforce Planning, Operational Diagnostics, process improvement, and DEIB-focused policy design—backed by stakeholder management, change management, and business continuity planning.

I’ve led from strategy through execution: from founding Capital I Recruitment and building full-cycle recruitment infrastructure with HRIS/ATS and data-driven shortlist conversions, to directing recruitment and account management that generated repeat mandates and measurable revenue impact. I also bring hands-on people leadership and operational rigor from pan-India programme delivery and employee engagement/ER infrastructure, with a consistent emphasis on compliance, risk mitigation, and crisis-ready operations.

Experience

Work history, roles, and key accomplishments

Current

Founder & Independent Recruiter

Current

Capital I Recruitment

Sep 2024 - Present (1 year 9 months)

Built full-cycle recruitment infrastructure from scratch, including legal/statutory setup and HRIS/ATS workflows using Zoho, Airtable, LinkedIn Recruiter and Naukri. Won ₹2.09 Cr in contingent mandates across 75F, ADRA India, Cognizant Foundation and Finvalue Advisors, achieving 4/5 shortlist conversion on complex hires.

Full Cycle Recruiting HRIS ATS Setup Talent Sourcing LinkedIn Recruiter Naukri Stakeholder Management

Director, Recruitment & Account

Clarus Consulting

Feb 2022 - Dec 2023 (1 year 10 months)

Partnered with senior leadership on account management for RF, Nvidia and Ametek, securing an RF contract within 1 month and driving repeat mandates via intelligence-led prioritisation. Managed client mandates worth ₹70L (Y1) and ₹50L (Y2), generating ₹24L in personal revenue and delivering 3/5 shortlist conversion on hard-to-fill roles.

Recruitment Strategy Account Management Talent Acquisition HRBP ATS CRM Rollout Business Development Client Relationship Management

Outreach Manager, People Ops

Direct Dialogues

Feb 2020 - Jan 2022 (1 year 11 months)

Led pan-India outreach and delivery across 5 cities, supervising 5 Senior Territory Managers and 18 Outreach Officers while resolving conflicts and supporting high-stakes client pitches. Drove donor continuity with Embassy Group, Prestige Group and CBRE, delivering a $250K program with 70% YoY revenue growth and 1,700 organic leads.

Field Leadership Donor Continuity Client Pitch Support Revenue Growth

Assistant Manager, Employee Engagement

Ernst & Young

Sep 2019 - Oct 2019 (1 month)

Deployed employee engagement and Corporate ER infrastructure across EY India offices, supporting HR metrics tracking and leadership reporting. Coordinated nationally between senior leadership, HR heads and CSR heads, managing NGO partners and cross-functional execution.

Employee Engagement Corporate ER HR Reporting Stakeholder Management CSR Operations & Compliance

Project Coordinator, Climate Resilience

Save the Children

Sep 2017 - Aug 2019 (1 year 11 months)

Coordinated a Nokia-funded $48M climate adaptation and resilience initiative across 5 states, mapping operational risks and reporting to senior management across Finance, Legal and Programme units. Capacity-built 15 team members, secured $1.2M additional funding, and ensured donor continuity through transparent reporting.

Operational Risk Mapping Donor Reporting Capacity Building Funding Expansion

Programme Officer, Human Rights

ActionAid India

Nov 2013 - Oct 2015 (1 year 11 months)

Built HR policy and compliance frameworks across Finance, Legal, HR and Admin, supporting donor continuity through intelligence-led reporting. Led recruitment, onboarding, L&D, DEIB training and performance management for ~16 direct / ~40 indirect reports, securing ~$32K in funding and being selected for global disaster response (Kenya).

HR Compliance Onboarding L&D Performance Management Donor Reporting Team Management

Programme Officer, Global BD

MicroSave India

Sep 2012 - Nov 2013 (1 year 2 months)

Built business development infrastructure, including a consultant database across 11 global offices, and partnered with Finance and Legal on donor compliance to support repeat business from World Bank and ADB. Generated ~$58K revenue across 7 opportunities and managed international consultant hiring cycles.

Business Development Opportunity Management Hiring Cycle Revenue Generation

Education

Degrees, certifications, and relevant coursework

Tata Institute of Social Sciences (TISS)

Master of Arts, Disaster Management

2009 - 2011

M.A. in Disaster Management from TISS, Mumbai (2009–2011), covering topics such as organizational risk & systems, human development, and project management.