Open to opportunities

Lyndsey Pinkard

@lyndseypinkard

Message

I resolve high-volume customer issues across phone, email, chat, and retail.

United States

Message

What I'm looking for

I'm looking for a customer support or operations role where I can resolve customer issues, use CRM systems, support team performance, and deliver efficient service in a fast-paced environment.

I've supported customers at Techstyle through high-volume phone, email, and chat interactions, resolving inquiries, processing payments, verifying account details, and maintaining accurate Zendesk and Salesforce records.

At Fabletics and GAP, I've led customer engagement, supported team performance and training, improved operational workflows, managed inventory, and maintained strong service standards in fast-paced retail environments.

Experience

Work history, roles, and key accomplishments

Current

Sales Lead

Current

Fabletics

Jun 2024 - Present (2 years 3 months)

Led customer engagement efforts and supported team performance to meet service and sales goals. Resolved customer concerns in real time and assisted in training team members.

Customer Engagement Team Leadership Training problem resolution Customer Satisfaction Sales Support

Customer Care Agent

Techstyle, Inc.

Aug 2019 - Dec 2024 (5 years 4 months)

Managed high-volume customer interactions via phone, email, and chat, resolving inquiries efficiently while maintaining a positive experience. Processed payments, verified account details, and documented interactions in CRM systems.

Customer Support CRM Zendesk Salesforce Payment Processing Documentation Multitasking Time Management

Operations Lead

GAP

Feb 2023 - May 2024 (1 year 3 months)

Streamlined operational workflows to improve efficiency and support team productivity. Managed inventory processes and monitored performance metrics to achieve targets.

Operations Management Inventory Management Process Improvement Performance Monitoring Team Support Productivity