Open to opportunities

Lydia Zafuto

@lydiazafuto

Message

I am a Revenue Cycle Project Manager specializing in analytics, automation, and process improvement.

United States

Message

What I'm looking for

I seek a leadership role where I can combine revenue-cycle expertise, analytics, automation, and training to improve patient access and financial performance in a collaborative, data-driven organization.

I am a Project Manager in Revenue Cycle Management who has led operational analysts in Patient First Support Services, developed specialized training curricula and standard operating procedures, and implemented automation that redirected teams to higher-value work. I built and maintained dashboards in response to new legislation, automated registration compliance QA, and received RCM Caregiver of the Month for COVID-related analysis and recommendations.

I train and develop analysts in SQL, SAS, UiPath, and root cause analysis while leveraging Tableau and Excel to create self-service dashboards and cash projection models. I focus on driving measurable efficiency and financial performance through analytics, process improvement, and team development.

Experience

Work history, roles, and key accomplishments

Current

Project Manager IV

Current

Cleveland Clinic

Mar 2022 - Present (3 years 6 months)

Lead and train a team of operational analysts for Patient First Support Services; developed a specialized training curriculum, implemented SOPs, promoted automation, and built dashboards in response to new 'no surprise billing' legislation.

Project Management Training Development SOPs Dashboarding SQL Process Improvement Stakeholder Management

Senior Operations Analyst

Cleveland Clinic

Jan 2019 - Mar 2022 (3 years 2 months)

Automated registration compliance QA, redirecting a team of five to higher-value work; created Tableau dashboards, taught SQL and SAS, developed workqueue productivity benchmarks, and automated daily reports with UiPath.

Tableau SQL SAS Automation)Data Analysis Excel Root Cause Analysis Dashboarding

Project Manager III

Cleveland Clinic

Mar 2017 - Jan 2019 (1 year 10 months)

Automated financial assistance and registration denial processes and reports, reduced registration denial AR through process improvements and increased insurance payments via coverage discovery, and built self-service dashboards and reconciliation processes.

Process Improvement Financial Counseling Registration Denial Management Automation)Dashboarding Reconciliations Reporting Project Management

Senior Financial Analyst

Cleveland Clinic

Jul 2015 - Mar 2017 (1 year 8 months)

Built an enterprise cash projection model, automated routine reporting with SQL, led A3 continuous improvement projects to reduce registration denials, and developed self-service dashboards to communicate cash performance to senior leaders.

SQL Cash Forecasting Tableau Data Analysis Excel

Finance Fellow

Cleveland Clinic

Jul 2014 - Jul 2015 (1 year)

Completed rotational finance assignments across clinical affairs, budgeting, decision support, and operations to support finance leaders and learn enterprise finance processes.

Financial Analysis Budgeting Reporting Stakeholder Engagement

Senior Teller

Charter One Bank

Feb 2011 - Jun 2014 (3 years 4 months)

Processed transactions and resolved customer issues, audited branches, mentored regional staff, and supported account opening, loan intake, and sales initiatives.

Customer Service Auditing Sales Mentoring