Rachel Williamson

Translated approved automation requirements into detailed Process Design Documents (PDDs) aligned with federal documentation standards. Collaborated with RPA developers to ensure accurate implementation of business logic and compliance requirements.

Led optimization projects, automating 24 operational processes and achieving significant ROI. Analyzed A/R collection rates, redesigned vendor management, and implemented a customized National Drug Code Denial Management Strategy.

Facilitated large and complex projects to achieve process improvements and operational efficiencies, including the implementation of a new statement vendor and an enterprise-wide access initiative. Developed creative technology solutions to solve problems and achieve goals.

Managed day-to-day operations and resource allocation for Operations Analysts within the Revenue Cycle Systems Support department. Provided guidance to the analyst team on ongoing projects and ensured adherence to quality standards.

Designed and implemented an MS CRM system and UI for physician answering services, improving communication and creating a tracking system for calls. Coordinated the implementation of new systems and functionality to support strategic and operational goals.

Supported daily operations within the rehabilitation services department. Assisted with various administrative and operational tasks to ensure smooth service delivery.

Managed billing processes and ensured accurate and timely submission of claims. Resolved billing discrepancies and communicated with insurance providers.

Completed a Master of Business Administration degree, focusing on advanced business principles and management strategies. This program provided a comprehensive understanding of various business functions and their integration.

Obtained a Bachelor of Science in Business, gaining foundational knowledge in business operations and management. The curriculum covered essential aspects of business, preparing for a professional career.