Open to opportunities

Charu Agarwal

@charuagarwal

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Dynamic Program and Project Management Professional

United States

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What I'm looking for

Seeking a challenging role to leverage my expertise and lead strategic initiatives, driving significant process improvements and meeting business objectives.

As a seasoned program and project management professional, I leverage my expertise in managing large-scale healthcare programs, ensuring regulatory compliance, and driving process improvements. With a strong analytical background and proficiency in Power BI, SQL queries, and SPSS, I excel in reporting and analyzing data. My proven track record of leading global cross-functional teams and clients has earned me recognition from senior management.

With a comprehensive understanding of the U.S. healthcare industry, I possess expertise in payer, provider, Medicare, Medicaid, EDI transactions, EMR systems, and CPT/ICD 10 codes. My experience in stakeholder management, strategic project leadership, and team collaboration has enabled me to deliver projects within timelines and budgets.

I am a certified PMP and PSM professional, with a strong educational background in business administration and finance. I am a quick learner, detail-oriented, and able to deliver within deadlines, making me an asset to any organization.

Experience

Work history, roles, and key accomplishments

CAHPS Program Administrator

Press Ganey

Jul 2018 - May 2024 (5 years 10 months)

Managed two large-scale healthcare programs ensuring compliance with CMS guidelines. Oversaw project delivery, stakeholder management, and strategic project leadership while mitigating reimbursement losses for over 2,000 healthcare facilities.

Project Management Regulatory Compliance SQL Power BI SPSS Stakeholder Management Agile Project Management Salesforce Team Collaboration

CAHPS Quality Specialist

Press Ganey

Sep 2017 - Jun 2018 (9 months)

Tracked and reported on client setups for discrepancies and non-adherence, providing feedback to account managers to mitigate identified gaps.

Reporting Auditing Quality Assurance

Loan Support Specialist

Notre Dame Federal Credit Union

Jan 2012 - May 2017 (5 years 4 months)

Audited loan packets for accuracy, created monthly reports for strategic planning, and communicated with internal and external parties to meet financial needs.

Auditing Reporting Communication Financial Analysis Customer Service