Christian Omeni
@christianomeni
Change Management & OSS Operations Engineer at T2 Mobile, maintaining network visibility and coordinating controlled infrastructure changes.
NigeriaWhat I'm looking for
At T2 Mobile, I monitor OSS platforms and operational system health to maintain uninterrupted network visibility for the NOC. I also work with engineering teams, NOC teams, and vendors on controlled infrastructure changes.
As Senior Engineer – Service Assurance at T2 Mobile, I maintained a 98% incident ticket closure rate across multiple network domains. I analyzed trouble tickets for incident trends and recurring faults, and monitored the OWS ticketing system and vendor SLA response times.
At RGS / Huawei Technologies Nigeria, I raised standards for root cause analysis documentation and trained NOC engineers in incident management processes. I also enforced OLA escalation timelines.
Earlier, I monitored network alarms and coordinated outage resolution at Huawei Technologies Nigeria. My experience also includes customer support and teaching, and I hold CCNP and ITIL V3 Foundation certifications.
Experience
Work history, roles, and key accomplishments
Change Management & OSS Operations Engineer
T2 Mobile
Jan 2026 - Present (9 months)
Monitor OSS platforms and operational systems health to maintain uninterrupted network visibility for the NOC. Work with engineering, NOC teams and vendors to ensure controlled deployment of infrastructure changes.
Senior Engineer – Service Assurance
T2 Mobile
Apr 2021 - Dec 2025 (4 years 8 months)
Maintained a 98% incident ticket closure rate across multiple network domains. Performed multi-domain trouble-ticket analytics to identify network incident trends and recurring faults.
Quality & Incident Manager
RGS / Huawei Technologies Nigeria
Jan 2020 - Mar 2021 (1 year 2 months)
Raised Root Cause Analysis (RCA) quality standards for incident resolution documentation. Delivered technical training to NOC engineers on incident management processes.
NOC Front Office Shift Leader
RGS / Huawei Technologies Nigeria
Jan 2018 - Dec 2019 (1 year 11 months)
Managed ticket-queue prioritisation and escalation management. Ensured alarms and network incidents were handled within contractual SLAs.
Network Surveillance Engineer
Huawei Technologies Nigeria
Jan 2015 - Dec 2017 (2 years 11 months)
Generated and managed trouble tickets for network outages. Coordinated outage resolution with field engineers and vendors.
CCNA Instructor
IMT Computers
Instructed students in Cisco Certified Network Associate (CCNA) curriculum.
Customer Support Representative
Spanco / Airtel
Provided customer support services for a telecommunications company.
Lecturer
APEX Tutors
Delivered lectures and academic instruction to students.
NYSC Teacher
Kebbi State
Served as a teacher during the National Youth Service Corps (NYSC) program.
Teacher
Chemline Academy
Taught students at an academy.
Education
Degrees, certifications, and relevant coursework
University of Benin
Bachelor of Engineering, Electrical/Electronic Engineering
Bachelor of Engineering in Electrical/Electronic Engineering from the University of Benin.
University of Lagos Computer Centre
Diploma, Computer Maintenance & Repairs
Diploma in Computer Maintenance & Repairs from the University of Lagos Computer Centre.
Chips, Bits and Bytes Training Institute
Diploma, Computer Engineering
Diploma in Computer Engineering from Chips, Bits and Bytes Training Institute.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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