Lydia Juma

Maintained and backed up institutional and student data, assisted in school events planning, and coordinated procurement. Managed school fees payments, set up payment systems, and created occasional payment summary reports.

Provided helpdesk support via email, phone, and one-on-one assistance for software, hardware, network, and printing issues. Customized and supported database programs using Microsoft Access and SQL, and maintained backups.

Provided helpdesk support for hardware and software related problems, troubleshooting and servicing desktops and laptops. Installed and upgraded operating systems and performed software repairs.

Created and managed databases using Microsoft Access, including creating queries and reports. Performed cashier duties and managed sales accounts.

Earned the Microsoft Certified Database Administrator certification from 2006 to 2008.

Earned the Microsoft Certified Professional certification in June 2007.

Pursued a Bachelor of Science in Information Technology, attaining up to the second year first semester, subject to completion.

Completed a Diploma in Information Technology from 2002 to 2003.

Earned the User Support Professional (A+) certification in 2001.

Earned the International Computer Driving License (ICDL) in 2001.

Studied Computer Science but self-discontinued on financial grounds.

Earned a certificate in competency in written and spoken French in 1997.

Grade: C+

Completed secondary education and obtained the Kenya Certificate of Secondary Education (K.C.S.E) with a grade of C+.

Completed primary education and obtained the Kenya Certificate of Primary Education (K.C.P.E).

Attended lower primary education from 1985 to 1987.