Esther Muisyo
@esthermuisyo
Helpdesk support at COM21 TWENTY ONE LTD, handling technical troubleshooting, system maintenance, and customer database backups.
KenyaWhat I'm looking for
At COM21 TWENTY ONE LTD, I handle helpdesk support, logging calls, assigning support tickets, and troubleshooting online issues.
I also work on system administration and maintenance, diagnose hardware and software problems, and install and customize hardware and software.
My support work includes customer care, completing backup procedures for customers’ databases, coordinating projects, and preparing activity reports.
Earlier, I supported UNITED INSURANCE COMPANY with account updates, reconciliations, data posting, and report generation. At THE EXCHANGE INSURANCE BROKER, I provided secretarial services and updated credit and debit notes for renewals.
Experience
Work history, roles, and key accomplishments
Helpdesk Support
COM21 Twenty One Ltd
Apr 2004 - Present (22 years 6 months)
Provided helpdesk support including project coordination, logging and assigning tickets, system administration, diagnosing and resolving technical issues, and completing backup procedures for customer databases.
Support
United Insurance Company
Sep 2002 - Apr 2004 (1 year 7 months)
Processed debit and credit notes, posted data, generated reports, provided customer care, created employee profiles, updated client accounts, and reconciled customer accounts.
Secretarial Services
The Exchange Insurance Broker
Jan 2002 - Mar 2002 (2 months)
Provided secretarial services, updated credit and debit notes for renewals, and handled petty cash.
Education
Degrees, certifications, and relevant coursework
Computer Pride Ltd
A+ and N+ Certification, Computer Support
2005 - 2005
Completed training in A+ support software and N+ support hardware from October to November 2005.
Graffins College
Diploma, Computer Programming and Software Packages
2000 - 2000
Completed a diploma level program in Computer Programming and Software Packages from April to September 2000, covering system analysis, Visual Basic, Sage, PageMaker, internet, networking, and web design.
Graffins College
Certificate, Computer Programming and Software Packages
1999 - 2000
Completed a certificate level program in Computer Programming and Software Packages from September 1999 to February 2000, covering data processing, MS DOS, Windows, MS Office, preventive maintenance, and Dbase IV programming.
Graffins College
Secretarial Course, Secretarial Studies
1999 - 1999
Completed a secretarial course from February to October 1999, including typing at elementary and intermediate levels.
Matungulu Girl's High School
Kenya Certificate of Secondary Education, Secondary Education
1994 - 1997
Attended Matungulu Girl's High School from 1994 to 1997 and completed the Kenya Certificate of Secondary Education (K.C.S.E.) at O' levels.
Tala Township Primary School
Kenya Certificate of Primary Education, Primary Education
1990 - 1993
Attended Tala Township Primary School from 1990 to 1993 and completed the Kenya Certificate of Primary Education (K.C.P.E.).
James Gichuru Primary School
Primary School Certificate, Primary Education
1985 - 1989
Attended James Gichuru Primary School from 1985 to 1989.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Salary expectations
Job categories
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