Lydia Darko

LD

Open to opportunities

Lydia Darko

@lydiajohnsondarko

I improve client experiences through empathetic support and organized administration.

What I'm looking for

I'm looking for a client support or administrative role where I can resolve inquiries, organize operations, communicate clearly with diverse stakeholders, and contribute to positive customer experiences in a collaborative or remote environment.

I've supported parents, students, and teams at Mohdiana Preschool, where I served as the primary contact for parents and visitors, managed inquiries and scheduling, and maintained student records.

By streamlining communication processes, I helped reduce unresolved parent inquiries by 30%. I also supported the integration of six children with special needs into mainstream activities through tailored communication and support plans with parents.

As a private tutor, I've built a consistent referral-based client base by adapting learning plans, tracking progress, and maintaining clear communication with parents. My tailored learning plans and consistent feedback increased student performance by an average of 25%.

My background also includes teaching at Dest Montessori and customer-facing sales and marketing work at Cocoby Ventures. I bring training in customer service, human resource management, UX design fundamentals, and enterprise design thinking to client support and administrative work.

Experience

Work history, roles, and key accomplishments

HS

Current

Private Tutor

Current

Home Tuition Services

Sep 2014 - Present (11 years 11 months)

Provided personalized academic support to students, adapting teaching methods to individual needs. Increased student performance by an average of 25% through tailored learning plans and consistent feedback.

Tutoring Lesson Planning Relationship Management

MP

Administrative & Customer Support Lead

Mohdiana Preschool

Jan 2020 - Nov 2025 (5 years 10 months)

Served as primary point of contact for parents and visitors, managing inquiries and scheduling. Improved parent satisfaction by streamlining communication, reducing unresolved inquiries by 30%, and integrated six children with special needs into mainstream activities.

Customer Support Administrative Support Scheduling Record keeping

DM

Teacher

Dest Montessori

Mar 2014 - Sep 2016 (2 years 6 months)

Planned and delivered engaging lessons for young children, adapting to individual learning paces. Introduced sensory-rich learning materials that improved focus and engagement for students with sensory challenges.

Teaching Lesson Planning Child Development

CV

Sales & Marketing Associate

Cocoby Ventures

Aug 2012 - Dec 2013 (1 year 4 months)

Assisted customers in product selection, handled transactions, and addressed post-purchase inquiries. Recognized for consistently receiving positive customer feedback for patience and helpfulness.

Customer Service Sales Marketing Product Knowledge

Education

Degrees, certifications, and relevant coursework

AP

Alison Online Learning Platform

Diploma, Human Resource Management

Completed a Diploma in Human Resource Management with coursework in communication skills, workplace confidentiality, and conflict resolution.

GS

Ghana Education Service

Certificate, Early Childhood Education

Earned a certificate from the GES National Nursery Teachers’ Training Centre with a focus on child psychology and effective communication with parents and guardians.

Tech stack

Software and tools used professionally

Canva

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