Lívia Braga
@lviabraga1
I resolve high-volume customer issues across chat, email, and digital support channels.
BrazilWhat I'm looking for
At Quant Terapia, I handle 80+ customer inquiries each day across live chat, email, and digital channels, delivering clear and accurate support while managing multiple conversations.
I troubleshoot issues, document every interaction, and escalate complex cases with complete context. I also built a proactive outreach process that reduced escalations by approximately 40%.
After mastering Zendesk from scratch, I built macros and automations within a month, cutting average first-response time by about 18%.
My remote work also includes reviewing 500+ outputs at AIxBlock with 98% accuracy and processing high-priority desktop publishing work at Nobility Traducoes with 100% accuracy. I bring C2 English, customer care skills, and a patient, detail-focused approach to every interaction.
Experience
Work history, roles, and key accomplishments
Chat Support Representative
Quant Terapia
Jan 2022 - Present (4 years 9 months)
Responds to 80+ daily customer inquiries via live chat, email, and digital channels, troubleshooting issues and escalating complex cases. Built proactive outreach process reducing escalations by 40% and mastered Zendesk, cutting first response time by 18%.
Quality Assurance Specialist
AIxBlock
May 2025 - Jan 2026 (8 months)
Reviewed 500+ outputs with 98% accuracy and zero missed deadlines, applying strong attention to detail and consistency in a fast-paced remote environment.
Desktop Publishing Specialist
Nobility Traducoes
Feb 2024 - Oct 2024 (8 months)
Processed 20 to 25 high-priority items daily with 100% accuracy under strict quality and delivery standards, demonstrating organization and time management.
Education
Degrees, certifications, and relevant coursework
Universidade Federal do Recôncavo da Bahia
Bachelor of Arts, Visual Arts
2021 -
Bachelor of Arts in Visual Arts from the Universidade Federal do Recôncavo da Bahia, expected to complete in 2026.
Coursera
Google IT Support, IT Support
Google IT Support certification from Coursera, currently in progress.
Zendesk
Zendesk AI Certification, AI
Zendesk AI Certification, completed in 2026.
EF SET
EF SET English Certificate C2, English
EF SET English Certificate at C2 level, completed in 2026.
Alison
Customer Care Skills, Customer Care
Customer Care Skills certification from Alison, completed in 2026.
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Social media
Skills
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