Open to opportunities

Álvaro Sáez Mula

@lvarosezmula

I lead customer service operations, resolving orders, deliveries, escalations, and cross-functional fulfilment challenges.

Poland

Message

What I'm looking for

I'm looking for remote or hybrid customer service and operations opportunities where I can lead teams, manage orders and customer relationships, and improve cross-functional service delivery.

I'm currently the key contact for Iberia and South America customers at Klimas Wkręt-met, managing enquiries, sales support, and end-to-end orders through delivery.

I work closely with sales, production, and warehouse teams to resolve fulfilment issues, support customer relationships, and guide customers through the e-commerce purchasing process.

At HN Global Business Services Center, I progressed from Customer Service Representative to Team Lead, overseeing daily operations, workload, service quality, coaching, and complex escalations.

My earlier work spans international freight forwarding, accounts receivable, accounting, administration, and supervising a team of 25+ employees. I bring native Spanish and business-level English to international customer operations.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Professional for Iberia and SA Region

Current

Klimas Wkręt-met

Feb 2026 - Present (8 months)

Act as a key point of contact for Sales Representatives and customers, handling enquiries and supporting day-to-day sales and customer service activities by phone and email. Manage the end-to-end customer order process, from order entry and coordination to delivery, ensuring accuracy and timely follow-up.

SAP Oracle Salesforce Microsoft Office Excel

Customer Service Team Lead

HN Global Business Services Center

Jul 2023 - Oct 2025 (2 years 3 months)

Led a Customer Service team, overseeing daily operations, workload distribution, performance and service quality. Coached and supported team members through regular feedback, guidance and onboarding of new employees.

Team Leadership Coaching Performance Monitoring

Customer Service Representative

HN Global Business Services Center

Aug 2021 - Jun 2023 (1 year 10 months)

Provided professional customer support by phone and email, handling enquiries, requests and service-related issues. Managed customer cases and orders, ensuring accurate information, timely follow-up and effective resolution.

Customer Support Order Management Complaint Handling Escalation Management

Accounts Receivable Accountant

ZF Automotive Systems Poland

Oct 2019 - Apr 2020 (6 months)

Managed accounts receivable, payment allocation and overdue balances. Supported debt collection and resolved payment discrepancies with customers.

Accounts Receivable Debt Collection Financial Reporting Month End Closing

International Freight Forwarder

Hegelmann Transporte

Mar 2019 - Sep 2019 (6 months)

Coordinated international transport operations, routes and delivery schedules. Managed relationships with customers and carriers, including new customer acquisition.

International Logistics Route Planning Customer Relationship Management Carrier Management Problem Solving

Accountant & Administrative Officer

Maria Antonia Morales Mateo S.L.

May 2012 - May 2018 (6 years)

Managed accounting, administrative and invoicing processes, ensuring accurate and timely financial and operational support across the business. Coordinated recruitment, onboarding and personnel administration, and supervised a team of 25+ employees.

Accounting Invoicing Administration Recruitment Onboarding Team Supervision