At Rocky Mountain Reserve, I process and verify high-volume files, including COBRA and onboarding files, carrier notifications, NDTs, and inbox requests.
I manage time-sensitive requests and administrative projects across systems while maintaining accurate records and following procedures for confidential information.
Previously, at Concentrix / TTEC, I handled inbound customer calls about healthcare, banking, insurance, and accounts. I verified and updated information, answered routine questions, and documented interactions.
My earlier work at United Migrant Opportunity Services and Roma Public Library included administrative support, recordkeeping, data entry, and helping community members. I also hold a Bachelor of Applied Science in Organizational Leadership and a Computer Program Specialist Certificate.
