Lutfiah Arifin

I've led day-to-day operations and business development at Ian Gillies Course, a language education company serving individual and business clients. I managed a team of nine employees, overseeing recruitment, onboarding, training, performance supervision, service quality, and business planning.

I've developed marketing strategies, conducted market research, and built B2B and B2C client relationships from prospecting through retention. My work combines account management, sales, opportunity identification, negotiation, and stakeholder communication.

Previously, at Inka Multi Solusi Consulting, I supported consulting assignments for transportation and real estate clients, contributing to feasibility studies, research, planning, project coordination, and business development.