Open to opportunities

Luquarn Moses

@luquarnmoses

Message

Customer-focused Order Management Representative with deep telecom operations and cross-team coordination experience.

United States

Message

What I'm looking for

I seek a role where I can apply telecom order management and cross-team coordination skills, contribute to customer satisfaction, and grow into greater operational leadership.

I am an Order Management Representative with extensive experience in the telecommunications industry, coordinating provisioning, service delivery, construction and technical operations to activate phone, video and internet services. I consistently manage complex orders, serve as a first-level escalation contact, and provide clear status updates to customers and account teams while using systems such as ICOMS, Salesforce and NSM.

I have progressed through roles in dispatch, repair and customer service, gaining strengths in scheduling, troubleshooting, quality control and team coaching. I am completing a B.S. in Business Management and bring a track record of customer kudos, attention to due-date management, and a commitment to improving processes and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Order Management Representative

Current

Time Warner Cable

Jan 2009 - Present (17 years 1 month)

Coordinated provisioning, service delivery, and technical teams to process installations, transfers, and disconnects for phone, video, and internet services; managed due dates and escalations and led project work for complex orders like Metro Ethernet.

Order Management Salesforce Project Management Escalations Reporting

Dispatcher II

Time Warner Cable

Jan 2006 - Jan 2009 (3 years)

Coordinated and routed technicians' daily workloads, monitored outages with NSM, assisted with provisioning troubleshooting, and performed customer follow-ups to ensure service quality.

Dispatching Technician Coordination Troubleshooting Scheduling

Repair Specialist

Time Warner Cable

Jan 2004 - Jan 2006 (2 years)

Managed repair callbacks, inventoried and distributed repair equipment, scheduled vendor pickups, and produced daily quality-control metrics for the department.

Repair Coordination Inventory Management Troubleshooting Quality Control Reporting

Customer Service Representative

Time Warner Cable

Jan 2003 - Jan 2004 (1 year)

Handled 100+ inbound customer calls daily to process installations, transfers, disconnects, and service requests, using ICOMS for data entry to support service delivery.

Customer Service Order Processing Troubleshooting Data Entry