I am an experienced customer fulfillment specialist with a strong background in scheduling and project management. In my current role at Highline Fast Internet, I am responsible for managing the availability and scheduling of fiber drop technicians and in-home internet installers for 500 orders monthly. I evaluate and adjust routes based on daily needs and available workers, ensuring accurate scheduling of personnel. I also oversee changes in the schedule and communicate the impact to operations, customer service, and management.
Additionally, I use mapping websites to verify fiber drop paths, track Miss Dig 811 ticket submissions, and manage the CRM database. I provide exceptional customer service by ensuring timely installation of new service requests and collaborate with the management team to create innovative scheduling systems. My attention to detail and ability to analyze data have allowed me to develop and maintain set metrics for daily and monthly reports, providing valuable insights to the project team and management.
Prior to my current role, I worked at Dow as an MRO Work Coordinator. In this position, I provided oversight for the warehouse team and investment recovery personnel, enhancing productivity and ensuring strict adherence to deadlines. I created and implemented policies and standard operating procedures for continuous improvement and monitored key performance indicators to maintain on-track status. I also managed MRO inventory levels and supported material master management and expendable consumable material management processes.
