Lulu Katunta
@lulukatunta
Compassionate social worker and adult educator with strong stakeholder engagement.
What I'm looking for
I am a compassionate social worker and adult educator with a strong background in administrative duties, plan development, and customer relations. My experience spans various roles, including customer service and community development, where I have honed my skills in stakeholder engagement and report writing. I am proactive and goal-oriented, always ready to contribute effectively to team success while continuously learning on the job.
In my current role as a Customer Service Telemarketing Agent at Madison Life Insurance Company, I implement marketing strategies to promote company products and foster strong customer relationships. Previously, as an Assistant Manager at Burgers & Submarines Zambia, I managed the marketing budget and conducted market research to identify emerging trends. My experience as an Operations Officer at Bosena Enterprise further solidified my ability to engage stakeholders and support community outreach initiatives.
Experience
Work history, roles, and key accomplishments
Customer Service Telemarketing Agent
Madison Life Insurance Company
Jan 2024 - Present (1 year 6 months)
Implemented marketing strategies via telephone to effectively promote company products. Fostered strong customer relationships, contributing to a results-driven work environment and facilitating client sign-ups ensuring a seamless onboarding process.
Assistant Manager
Burgers & Submarines Zambia
Jun 2021 - Mar 2022 (9 months)
Created and managed the marketing budget, ensuring efficient allocation of resources. Conducted inventory management and ensured timely restocking of supplies, overseeing market research to identify emerging trends, customer needs, and competitor strategies.
Operations Officer
Bosena Enterprise
May 2020 - May 2021 (1 year)
Developed and maintained strong relationships with partners, agencies, and vendors to support marketing initiatives. Monitored and maintained brand consistency across all marketing channels and materials, ensuring company compliance with the law and overseeing company operations.
Community Development Officer Intern
Ministry of Community Development
Sep 2017 - Dec 2017 (3 months)
Conducted data collection, analysis, entry, and enumeration exercises. Facilitated monitoring and evaluation processes to ensure developmental programs were on track, managing stakeholder engagement and mobilization to support community development programs.
Education
Degrees, certifications, and relevant coursework
The University of Zambia
Bachelor of Adult Education, Adult Education
Studied adult education principles and practices at the School of Education. Gained expertise in administrative duties, plan development, and customer relations.
Young Men's Christian Association (YMCA)
Certificate, Entrepreneurship
Completed a Certificate in Entrepreneurship. Developed skills in business management and strategic planning.
Munali Girls High School
O'Level Certificate, General Studies
Completed high school education, earning an O'Level Certificate. Focused on foundational academic subjects.
Ibex Hill Boarding School
Grade 9 Certificate, General Studies
Completed junior school education, earning a Grade 9 Certificate. Developed foundational knowledge across various subjects.
Pakistan International School of Cairo
Primary Education, General Studies
Attended primary school, building foundational academic skills. Studied a broad curriculum to prepare for higher education.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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