Lulu Katunta - Customer Service Telemarketing Agent - Madison Life Insurance Company | Himalayas
Lulu KatuntaLK
Open to opportunities

Lulu Katunta

@lulukatunta

Compassionate social worker and adult educator with strong stakeholder engagement.

Zambia
Message

What I'm looking for

I am looking for a role that values community engagement and offers opportunities for professional growth.

I am a compassionate social worker and adult educator with a strong background in administrative duties, plan development, and customer relations. My experience spans various roles, including customer service and community development, where I have honed my skills in stakeholder engagement and report writing. I am proactive and goal-oriented, always ready to contribute effectively to team success while continuously learning on the job.

In my current role as a Customer Service Telemarketing Agent at Madison Life Insurance Company, I implement marketing strategies to promote company products and foster strong customer relationships. Previously, as an Assistant Manager at Burgers & Submarines Zambia, I managed the marketing budget and conducted market research to identify emerging trends. My experience as an Operations Officer at Bosena Enterprise further solidified my ability to engage stakeholders and support community outreach initiatives.

Experience

Work history, roles, and key accomplishments

MC
Current

Customer Service Telemarketing Agent

Madison Life Insurance Company

Jan 2024 - Present (1 year 6 months)

Implemented marketing strategies via telephone to effectively promote company products. Fostered strong customer relationships, contributing to a results-driven work environment and facilitating client sign-ups ensuring a seamless onboarding process.

Education

Degrees, certifications, and relevant coursework

TZ

The University of Zambia

Bachelor of Adult Education, Adult Education

Studied adult education principles and practices at the School of Education. Gained expertise in administrative duties, plan development, and customer relations.

Y(

Young Men's Christian Association (YMCA)

Certificate, Entrepreneurship

Completed a Certificate in Entrepreneurship. Developed skills in business management and strategic planning.

MS

Munali Girls High School

O'Level Certificate, General Studies

Completed high school education, earning an O'Level Certificate. Focused on foundational academic subjects.

IS

Ibex Hill Boarding School

Grade 9 Certificate, General Studies

Completed junior school education, earning a Grade 9 Certificate. Developed foundational knowledge across various subjects.

PC

Pakistan International School of Cairo

Primary Education, General Studies

Attended primary school, building foundational academic skills. Studied a broad curriculum to prepare for higher education.

Tech stack

Software and tools used professionally

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