Luke Sullivan
@lukesullivan
I resolve technical support issues and manage client accounts across SaaS, payroll, and customer service environments.
United StatesWhat I'm looking for
I've supported clients and managed accounts at Metrc, Paylocity, Kelly Services, Sykes Enterprise, Transcom, and Anthology Inc. I resolve hardware, software, access, and account issues while applying privacy, security, MFA, and Duo administration practices.
I've trained clients on software, used Zendesk, Salesforce, ServiceNow, Active Directory, and Microsoft tools, and led teams as a Team Captain and Assistant Store Manager. I focus on accurate account management, responsive customer support, and efficient day-to-day operations.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Metrc
Dec 2025 - Present (8 months)
Managed client accounts, ensuring timely resolution of inquiries and maintaining high satisfaction. Delivered software training to clients, increasing user proficiency and reducing support requests.
Education
Degrees, certifications, and relevant coursework
Spruce Creek High School
High School Diploma, General Studies
2007 - 2011
Completed high school education with a focus on upper secondary education, earning a high school diploma.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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