Open to opportunities

luke Richardson

@lukerichardson

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Motivated Category Product Manager with a passion for retail success.

United Kingdom

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What I'm looking for

I am seeking a role that allows for growth and innovation in retail management, where I can leverage my skills in buying and product management while contributing to a dynamic team.

I am a dedicated Category Product Manager at EBuyer, where I have successfully rebuilt the in-house PC build range. My role involves not only planning and managing workflows but also collaborating with marketing teams to create compelling resources that resonate with customers. I thrive on the challenge of optimizing processes and driving results that positively impact both the company and my personal growth.

Previously, I served as a Junior Commercial Store Buyer at Frasers Group, where I managed a significant budget and utilized data analytics to forecast and purchase products effectively. My experience spans various roles in retail management, where I have consistently improved performance metrics and customer satisfaction. I take pride in my ability to build strong relationships with suppliers and internal teams, ensuring that we meet our targets and deliver exceptional service.

Experience

Work history, roles, and key accomplishments

Current

Category Product Manager

Current

EBuyer

May 2025 - Present (2 months)

Responsible for rebuilding the In-house PC build range for the EBuyer website, including range planning and building spreadsheets, systems, and routines for efficient management. Took full responsibility for the workflow from sourcing and purchasing components to system build, pricing, and stock management.

Spreadsheet Management Workflow Management Sourcing Stock Management Pricing Strategy

Junior Commercial Store Buyer

Frasers Group

Aug 2024 - May 2025 (9 months)

Managed the Specialist Sports division for Sports Direct's UK and EU stores and websites, covering various sports and planning/purchasing for numerous ranges. Managed an eight-figure annual budget, using data to forecast future purchases for existing and new product ranges.

Budget Management Data Analysis Forecasting Supplier Management Retail Operations

Junior Commercial Web Buying Manager

Frasers Group

Feb 2022 - Aug 2024 (2 years 6 months)

Completed product range buys for the Fraser's group websites and managed client accounts to ensure sufficient contact was maintained. Utilised databases to monitor performance KPIs on various products to ensure sufficient stock levels and identify future opportunities.

Account Management KPI Analysis Stock Level Management Client Relations

Acting Team Manager

Voice Capita

May 2020 - Feb 2022 (1 year 9 months)

Managed two outbound dialing teams on an O2 campaign, utilizing reporting to analyze performance and manage the team effectively. Responsibilities included performance, absence, and compliance management.

Team Management Performance Analysis Reporting Compliance Management Absence Management Outbound Sales Coaching

Sales Advisor

Voice Capita

May 2020 - May 2020 (0 months)

Handled inbound and outbound calls with existing customers to retain and upsell products and packages. Utilized sales and customer service skills to retain customers and uphold company values.

Customer Service Sales Customer Retention Upselling Communication Problem Solving Relationship Building

National Store Support Manager

Sofa.com

Jun 2019 - Apr 2020 (10 months)

Travelled the UK to different stores to offer support and guidance. Promoted from a concession supervisor in a busy Meadowhall store.

retail management team guidance Problem Solving Training Recruitment

Branch Manager

Post Office, WHSmith

Jan 2018 - May 2019 (1 year 4 months)

Managed a Post Office branch within a busy WHSmith store, focusing on performance improvement in an initially underperforming branch. Achieved significant improvements in compliance and competitiveness.

Performance Improvement Process Optimization Financial Management Customer Service Compliance Retail Operations

Supervisor

WHSmith

Jan 2012 - Jan 2019 (7 years)

Held various supervisory and management positions over seven years in retail. Promoted internally through the company.

retail management Team Leadership Customer Service Stock Management Sales Merchandising

Education

Degrees, certifications, and relevant coursework

Unknown

Extended Diploma, Sport

Grade: Level 3

Achieved a BTEC Sport Level 3 Extended Diploma in 2012. This qualification provided a comprehensive understanding of sports science and related fields.