Open to opportunities

Penelope Leung

@penelopeleung

Message

I manage retail ranges, budgets, stock allocation, and data-driven trading decisions.

United Kingdom

Message

What I'm looking for

I'm looking for a role where I can use merchandising, data analysis, range planning, and cross-functional coordination to improve profitability, operational efficiency, and business performance.

At Marks & Spencer, I manage product ranges across the full lifecycle, from budgets of up to £17.5M through in-season trading, promotions, markdowns, and exit strategies.

I analyse sales and performance data to shape future range planning, improve profitability, and identify growth opportunities. I also coordinate stock allocation with demand and fulfilment teams to maintain availability and optimise stock flow across stores.

My background spans merchandising, retail operations, project coordination, recruitment support, supplier management, and event delivery. I bring a risk-analysis and business-management foundation, along with a practical, collaborative approach to delivering efficient operations and data-driven decisions.

Experience

Work history, roles, and key accomplishments

Current

Merchandising Admin Assistant

Current

Marks & Spencer

Oct 2021 - Present (4 years 10 months)

Managed product critical path and purchase orders, overseeing full product lifecycle for ranges with budgets up to £17.5M. Analyzed sales data to inform range planning and coordinated stock allocation with demand and fulfillment teams.

Merchandising Budget Management Sales Analysis Data Analysis Cross Functional Collaboration

Sales Advisor

River Island

Dec 2019 - Sep 2021 (1 year 9 months)

Boosted store performance through upselling and cross-selling, resolving over 100 customer complaints. Supported daily operations, managing payments and directing 2,000+ customers per day.

Upselling Cross Selling Customer Service Complaint Resolution Store Operations Payment Processing Customer Engagement

HR & Admin Intern

Sapphire Technology

Jul 2018 - Sep 2018 (2 months)

Supported recruitment by screening candidates and scheduling interviews, maintained accurate records for assets and attendance. Managed supplier relationships and negotiated sourcing agreements.

Recruitment Candidate Screening Interview Scheduling Record keeping Supplier Management Negotiation

Intern

Young Start-Up Talent

Jun 2017 - Jul 2017 (1 month)

Directed and supported events for a young entrepreneurs' competition, organizing activities with teams and partners. Managed social media platforms to drive promotion and brand awareness.

Event Coordination Workshop Facilitation Social Media Management Scheduling Stakeholder Coordination

Camp Counsellor

Young Men Christian Association

Jul 2016 - Aug 2016 (1 month)

Planned and led 20+ camp activities weekly, managing 250+ campers and ensuring safety with a 0% error rate. Built strong relationships and resolved issues effectively.

Leadership Safety Compliance Problem Solving Relationship Building