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Mark Čipčić

@markipi

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I grow enterprise SaaS accounts through adoption, renewals, and 25–40% expansion across EMEA and global markets.

Croatia

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What I'm looking for

I'm looking to grow enterprise SaaS customer relationships across EMEA or global markets, combining strategic account expansion, retention, compliance-driven deployments, and executive stakeholder partnership.

At FileCloud, I own post-sale relationships for enterprise and public-sector customers across EMEA and global markets, spanning onboarding, adoption, renewal, and expansion for secure content collaboration deployments.

I've grown strategic accounts by 25–40%, closed and renewed six-figure multi-year contracts, and consistently achieved 110–130% of quota while maintaining 90%+ Salesforce forecast accuracy.

I work across DevOps, IT security, legal, and executive stakeholders to navigate GDPR, HIPAA, FINRA, ITAR, and FIPS-140 requirements. My customers have included Volkswagen Group, Mercedes-Benz, Rimac Bugatti, Karolinska University Hospital, Croatian National Bank, and public-sector organizations.

I've also built businesses and partner ecosystems: scaling MARKER.hr Agency to $2.8M annual revenue with a 35-person team, growing partner-influenced pipeline at IS Design Studio, and co-founding Unlock Conferences. I bring hands-on web development and network infrastructure knowledge, plus English, German, and Croatian fluency, to enterprise customer relationships.

Experience

Work history, roles, and key accomplishments

Current

Co-Founder

Current

Unlock Conferences

Jan 2021 - Present (5 years 8 months)

Co-founded and bootstrapped an international IT and digital marketing conference, now in its fifth consecutive year. Grew attendance 37% YoY (2022–2023) with 20%+ additional growth in subsequent years, managing full P&L and commercial partnerships.

Event Management Partnership Development P&L management Community Building Networking

Account Executive & Customer Success Lead

FileCloud (Codelathe)

Jan 2021 - Jan 2026 (5 years)

Owned the full post-sale relationship for enterprise and public sector accounts across EMEA and global territories, alongside new business acquisition. Expanded strategic accounts by 25–40% through proactive upsell and cross-sell motions, maintaining 90%+ forecast accuracy and consistent quota attainment.

Customer Success Account Management Upselling Cross Selling Salesforce GDPR HIPAA FINRA ITAR FIPS 140 Product Demonstrations Mentorship

Partner Manager & Customer Success Lead

IS Design Studio

Jan 2017 - Jan 2021 (4 years)

Managed the full lifecycle of agency and reseller partner relationships across international markets. Grew partner-influenced revenue contribution to 30%+ of total pipeline through proactive co-selling, co-marketing, and regular business reviews.

Partnership Management Channel Sales Onboarding Enablement Co Selling Models Co Marketing Business Reviews

Co-Founder & Managing Director

MARKER.hr Agency

Jan 2011 - Jan 2017 (6 years)

Founded and scaled a full-service digital agency to $2.8M annual revenue with a 35-person team. Increased client retention by 20% through formalized account management processes and delivered 100+ web and e-commerce projects on time and on budget.

Business Management Customer Relationship Management Account Management P&L management Team Leadership Web Development Ecommerce

Developer & Project Manager

Logit Internet Services

Jan 2008 - Jan 2011 (3 years)

Developed web-based software solutions and managed technical support operations. Handled customer onboarding workflows and service resolution, building a foundation for structured, process-driven customer engagement.

Web Development Technical Support Customer Onboarding Project Management

Education

Degrees, certifications, and relevant coursework

Google

Google AdWords Certified, Digital Marketing

Earned Google AdWords certification for campaign creation and performance optimisation.

Google

Google Workspace Partner, Cloud Services

Earned Google Workspace Partner certification for cloud onboarding and enterprise enablement.

Cisco Networking Academy

CCNA Routing & Switching, Networking

Earned CCNA Routing & Switching certification.

Neuro-Linguistic Programming

NLP Master Practitioner, Neuro-Linguistic Programming

2008 - 2011

Completed NLP Master Practitioner training focusing on influence, communication, and behaviour change.

Faculty of Organization and Informatics

Bachelor of Arts, Information Technology

Activities and societies: Published academic whitepaper: Community Oriented System for Information Aggregation Based on a Template Operated HTML Parser (2010)

Earned a BA in Information Technology. Published an academic whitepaper on a community-oriented system for information aggregation.