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Marija Šakić Alić

@sakalic

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I lead enterprise SaaS implementations that align engineering teams, business stakeholders, and adoption goals.

Germany

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What I'm looking for

I'm looking to lead SaaS implementations and platform rollouts where I can connect engineering and business stakeholders, improve adoption, and deliver measurable customer value.

At Endava, I lead end-to-end delivery for complex enterprise SaaS implementations, from initial scope through go-live. I've delivered 47+ implementations while aligning technical requirements with strategic business objectives.

I bridge engineering teams and business stakeholders, define scope, resources, and milestones, and manage proactive risk to keep high-priority platform rollouts moving efficiently.

Previously, I owned retention, account health, and adoption strategies at Peterson's and built structured onboarding frameworks at Sedam IT to reduce time-to-value and help clients maximize software ROI.

My background in English/Croatian interpretation and Business English teaching shapes how I translate complex concepts into clear communication, practical onboarding, and meaningful user adoption.

Experience

Work history, roles, and key accomplishments

Current

Senior Business Platforms Specialist | Project Manager

Current

Endava

Feb 2024 - Present (2 years 8 months)

Dual-functioning role leading the end-to-end delivery of complex SaaS implementations while managing cross-functional project teams and timelines.
-Led 47+ successful enterprise SaaS implementations from initial scope to go-live, ensuring 100% alignment between technical requirements and strategic business objectives.
-Acted as the primary bridge between engineering teams and business stakeholders

SaaS Written Communication CRM Project Implementation IT Consulting Project Management

Customer Success Manager

Peterson's

Jul 2021 - Jan 2024 (2 years 6 months)

Owned retention, account health, and software adoption strategies for a diverse portfolio of clients.
- Partnered with key client stakeholders to map out post-onboarding growth strategies, improving platform adoption rates.
- Proactively identified churn risks and engineered targeted intervention plans, resulting in improved retention rates.
- Collaborated with Product and Engineering teams to adv

Account Management Customer Success Task Completion SaaS Oral Communication Business to Business (B2B)Written Communication Troubleshooting Teamwork CRM Technical Support Data Manipulation Customer Support Project Coordination Project Planning Project Implementation Communication Skills Timeline Project Teams

Customer Success Manager

Sedam IT

Dec 2019 - Jun 2021 (1 year 6 months)

Managed client relationships and post-sale onboarding processes for regional business accounts.
-Established structured customer onboarding frameworks that reduced time-to-value for new clients.
-Served as the primary strategic advisor to clients, maximizing the ROI of their IT and software investments.

Account Management Customer Success Task Completion Oral Communication Written Communication Troubleshooting Teamwork CRM Technical Support Data Manipulation Communication Skills Timeline Project Teams Documentation and Guide Writing Software Documentation

Customer Service Agent

Bellabeat

Apr 2019 - Nov 2019 (7 months)

-Managed high-volume customer inquiries for a prominent health-tech wearable brand, maintaining a high customer satisfaction (CSAT) score.
-Translated complex technical issues into clear, empathetic solutions for global users, collaborating directly with product teams to report systemic bugs.

Customer Success Oral Communication Written Communication Troubleshooting Teamwork Technical Support Communication Skills

Direct Sales Representative

BAT

Aug 2018 - Apr 2019 (8 months)

-Owned regional sales targets and direct client relationships, refining negotiation skills and objection handling in a fast-paced environment.
-Analyzed territory market data to optimize daily routing and client conversion rates.

Customer Success Oral Communication Troubleshooting Teamwork Communication Skills

Freelance Interpreter

Freelance (Self employed)

Jan 2011 - Jan 2019 (8 years)

-Provided high-level consecutive and simultaneous translation services (English/Croatian) for corporate clients, legal proceedings, and cultural events.
-This is where I mastered the ability to act as a bridge between two completely different languages, a skill I use today to translate between engineering teams and business clients.

Translation consecutive interpretation Croatian Troubleshooting Project Coordination English Simultaneous Interpretation

Customer Service Representative

HelloFresh

Jan 2018 - Apr 2018 (3 months)

-Delivered rapid-response support in a fast-scaled, global e-commerce environment, mastering real-time troubleshooting and CRM tools.

Customer Success Written Communication Troubleshooting Teamwork

Business English Teacher

HalPet

Jan 2018 - Jan 2018 (0 months)

-Designed and delivered tailored Business English curricula for corporate executives, focus areas including negotiation, presentation skills, and professional correspondence.
-It proves my ability to train adults on complex concepts, the exact skill needed for successful SaaS onboarding and user adoption.

Task Completion Written Communication Troubleshooting