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Led the Business Analysis discipline across Kazakhstan and Kyrgyzstan, managing a team of 50+ professionals. Owned end-to-end discipline management including hiring, mentoring, performance management, and capability development with senior stakeholder governance.

Managed a unit of 10+ business analysts, leading delivery of impactful solutions across multiple industries. Built Business Analysis practices from the ground up, coached teams, and served as Scrum Master for the Ticketmaster Payment Stream project while streamlining BA approaches to improve outcomes.

Managed resource allocation and utilization across multiple projects and accounts to ensure optimal staffing. Oversaw career development, hiring and onboarding, workforce forecasting, performance monitoring, and resolved resource-related conflicts to support delivery and client satisfaction.

Supervised and mentored a team of instructors to deliver business analysis training aligned with program goals. Facilitated interactive learning sessions, provided one-on-one student consultations and career guidance, and managed course materials to keep them current with industry practices.

Developed business analysis course materials including video lessons, articles, and training cases. Delivered live training and mentoring to support learners’ understanding of business analysis concepts and advanced methodologies.

Mentored an internal candidate to become a Junior Business Analyst by covering stakeholder identification, requirement elicitation, and Agile/Scrum concepts. Supported Agile transformation to adopt SAFe and performed end-to-end BA activities including requirements documentation, stakeholder workshops, process modeling, specs, testing support, UAT, and change management.

Contributed to an enterprise effort to reform B2C data plan offerings, reducing the number of plans from 200+ to 3 while optimizing the portfolio. Supported launch activities including marketing materials, naming, and economic model development, and shared Scrum experience with employees.

Supported the re-launch of a self-service mobile application by gathering requirements from stakeholders across Kazakhstan, Kyrgyzstan, and Uzbekistan. As Product Owner, prioritized the backlog, guided Agile delivery, and contributed to releasing an MVP ahead of schedule to meet user needs in multiple markets.

Participated in the launch of Kaspi.kz’s e-commerce product by coordinating internal and external stakeholders to ensure content quality. Managed customer reviews, gathered requirements to improve the internal content management tool, supported feature testing, and acted as deputy to the department head when needed.