Open to opportunities

Renato Martinez

@renatomartinez

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WordPress developer and digital marketer delivering high-performing websites and growth-focused campaigns.

Honduras

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What I'm looking for

I seek a role building and optimizing WordPress sites and digital campaigns where I can drive measurable client growth, use multimedia skills, and work in a collaborative, results-oriented team.

I am a results-driven WordPress website developer and digital marketing specialist with deep experience building and optimizing sites using Elementor, Royal Elementor Addons, UpdraftPlus, WP-Optimize and security/SEO plugins. I design and execute email marketing campaigns with SendPulse and Brevo, manage social media via Meta Business Suite, and create multimedia content using GIMP, Inkscape, Canva, Shotcut and Audacity.

I have delivered services to 300+ clients, improved operational efficiency (reducing processing times by 20%), and achieved high customer satisfaction in technical support roles. I combine technical skills (HTML/CSS, hosting/security platforms, GMP, GSC) with client-focused processes and compliance experience to drive measurable results and client retention.

Experience

Work history, roles, and key accomplishments

WordPress Developer & Marketing Specialist

The Internet Place

Apr 2022 - Oct 2025 (3 years 6 months)

Developed and managed 300+ client WordPress websites and digital marketing campaigns, improving processing times by 20% and driving client engagement through email and social channels.

WordPress Elementor UpdraftPlus All In One SEO Social Media Management

Customer Support Specialist

Startek

Nov 2020 - Mar 2022 (1 year 4 months)

Resolved 50+ daily technical inquiries with 95% satisfaction, partnered with IT to cut recurring complaints by 25% and improved first-call resolution via training programs.

Technical Support Troubleshooting Customer Satisfaction Ticketing Systems Training Development Data Analysis Escalation Management

Bilingual Customer Advisor

Intouch

Jan 2019 - Oct 2020 (1 year 9 months)

Advised 150+ clients on health benefits and claims, maintained HIPAA-compliant documentation and reduced processing times by 20% through proactive follow-ups.

Bilingual Support HIPAA)Claims Processing Client Communication Documentation Time Management HIPAA

Technical Support Specialist

Knoah Solutions

Jan 2017 - Dec 2019 (2 years 11 months)

Provided technical support and troubleshooting, maintained customer interaction records, and supported IT teams in resolving escalated technical issues.

Technical Support Troubleshooting Email Support HTML CSS Remote Support